Homeowner Desk Review Specialist

Job Title

Homeowner Desk Review Specialist

Requisition Number

R2017 Homeowner Desk Review Specialist (Open)


Oklahoma City, Oklahoma

Additional Locations

Job Information

On a daily basis, reviews, audits and pays all center estimates, ensuring compliance with the CSAA estimating guidelines. Prepares and compiles reports based upon the review/audit results on a monthly basis. Handles national mitigation service provider invoice audits and issuance of service payments; depreciation release requests; and inspection fee bill audits and issuance of inspection fees.

Resolves compliance concerns and negotiates estimates with the estimator or independent adjuster. Comes to agreed-upon estimate with the assigned DRN provider. Performs independent adjuster service fee desk audits and issues service fees.

Settles claims with the insured. Explains scope of work and answers customer's questions. Directs the insured to the appropriate party to get answers to other questions (e.g., CCQ, scheduling, exact repair process). Explains the DRN guarantee and repair process to the insured.

Prepares reports and submits directly to Supervisor and Manager.

Knowledge, Skills and Abilities


Proficient with Xactimate repair estimating system.

Knowledgeable with CSAA IG estimating guidelines.

Ability to audit estimate in a desk review environment.

Proven customer service skills and ability to collaborate with others.

Knowledgeable with homeowner policies, procedures and CSAA IG processes.

Proficient negotiation skills.

Effective organizational and time management skills.

Understanding of fair claims settlement practices.

Understanding of home construction process and building code requirements.

Strong research skills.

Strong analytical and problem solving skills.

Proficient math and computer skills.

Education, Work Experience, Licenses & Certifications


BA/BS or equivalent combination of education and experience.

Typically 2-3 years homeowner claims experience.

1-2 years Xactimate experience



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