A/V Engineer (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:
CrowdStrike Information Technology is looking for an AV Engineer to join the IT Network Engineering team, which plays a critical role building network, VoIP, and AV infrastructure that supports all CrowdStrike teams. The person in this position will play a key role, building and supporting AV infrastructure in a collaborative environment at scale. The successful candidate will also create engineering documentation in alignment with industry best practices, serve as a member of functional project teams, and participate in cross-team major initiatives.

This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, continually learning new technologies and processes, and solving difficult problems by thinking quickly and developing innovative solutions.

What You'll Do:

• Maintain and operate collaboration spaces, conference room technology, and video collaboration platforms (Slack, Google Meet, Zoom) according to CrowdStrike reference AV architecture
• Monitor AV infrastructure and traffic; identify and document problem areas and recommend infrastructure and performance improvements based on current and projected enterprise environment
• Create and update AV knowledge-based documentation including AV operating procedures
• Manage and coordinate with AV service vendors and partners to ensure timely resolution of issues and maintenance of systems
• Prepare clear written plans and execute scheduled AV system maintenance to meet stated objectives within designated maintenance windows
• Support the Service Desk and on-site teams for Executive Briefing Centers (EBC) by providing technical expertise and remote support for AV-related issues
• Provide regular status updates on operational metrics and ongoing maintenance activities
• Troubleshoot and resolve AV system issues across various platforms and hardware configurations
• Support the strategic roadmap for AV by providing operational insights and improvement recommendations
• Report regularly to the product owner on the status of projects to ensure delivery in a timely manner
• Provide subject matter expertise to functional project teams and participate in cross-team major initiatives

• Minimum 5+ years experience supporting enterprise customers in AV engineering/implementation.
• Demonstrated ability to work collaboratively with members of multiple teams in multiple world regions
• Demonstrated proficiency troubleshooting and maintaining AV hardware including displays, microphones, speakers, and control systems
• Experience with video conferencing platforms (Zoom, Teams, Webex) including account administration and user support
• Knowledge of AV signal distribution methods and protocols (HDMI, HDBaseT, Dante, NDI)
• Ability to read and interpret AV system documentation, signal flow diagrams, and rack elevations
• Experience managing support cases with AV vendors
• Strong written and verbal communication skills for technical documentation and end-user support
• Must speak fluent English and communicate clearly in written English
• Must possess a valid driver's license and own a working vehicle with current registration and insurance
• Must be capable of lifting 50lbs
• Must be willing to participate in the team's on-call rotation
• Must be willing to travel occasionally to data centers, CrowdStrike offices, and other locations

• Manufacturer certification with Cisco, Zoom, Logitech, Neat, Polycom, Crestron, Shure, BiAmp, QSC, and other codecs/cameras/switching and control devices
• Ability to create AV system design drawings in AutoCAD/Visio
• Experience leading AV system deployments for both technology refreshes and new construction
• Advanced understanding of AV network protocols (Dante, AVB, NDI) and ability to effectively translate requirements to IT teams
• Proficiency with ticketing & AV management platforms for system monitoring and support
• Proficiency with streaming protocols, protocol analysis, and log analysis tools
• Strong interest in continuing education and certification

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe