Technical Staff Program Manager - International Lead

Credit Karma's mission is to make financial progress possible for everyone. We have over 80 million US members and are now taking aim internationally. In just 12 months from launch, we’ve grown Credit Karma Canada to be the #1 destination for free credit scores and reports, and we’re just getting started.

Your role will be to our international growth efforts in Canada and globally beyond. We’re looking for a leader to take charge of driving execution and high performing operations for all of our international product and engineering teams. You will drive key decisions along the way that will impact our entire International team. We are operating as a well funded and supported “startup” within Credit Karma with enormous opportunity to move fast and have high impact.

The Technical Program Manager Lead will work directly with the VP, International and be a critical leader for the cross-functional teams and the overall Credit Karma International roadmap, including existing country products and new market entry. The role will start as a hands-on individual contributor and quickly scale to be a manager role. This position will be based in San Francisco, but may require frequent travel.

What you'll do:

  • Lead on technical program management for entire Canada product roadmap, including: Scoping and setting near- and long-term goals and OKRs. Driving on-time delivery of every product launch. Identifying any risks or blockers along with solutions to get back on track.
  • Lead on go-to-market planning for all new markets, including: Leading the complex, cross-functional efforts to launch, ensuring timely and successful execution. Hands-on responsibilities during and through launch to ensure success of newly formed country teams, especially through first 6 months of operations. Deep involvement of hiring and crafting team culture for new product and engineering teams.
  • Directly handle third-party platform relationships, for example, for Localization
  • Craft and run critical team infrastructure for all markets, building off of core Credit Karma systems and methodologies that exist. These areas include: Culture building for each country’s product and engineering team as well as the International team overall. Metrics & reporting infrastructure so that the International Analytics team can achieve maximum scale and impact. Communications channels from the our team out to the rest of Credit Karma. Cross-pollination of information on product roadmaps, experiment results, and other lessons learned between the broader company and our team.
  • Build the operating models for each of our Country teams and our broader International team partner successfully with other teams such as Security, Infrastructure & Platform, Legal & Compliance, Member Support, etc.
  • Be the first of what will be a growing team of Technical Program Managers for International, including the opportunity to directly hire and develop this team over time.

What's phenomenal about it:

  • You’ll build something that has the potential to positively affect millions of people around the world
  • The work you do will have significant impact and visibility across Credit Karma
  • This role brings the best of both worlds: the experience of growing early-stage products and businesses with the support of a successful later-stage internet company
  • Credit Karma is an equal opportunity employer, and we highly encourage people of all backgrounds to apply; This is especially true on our International team where each of us should have empathy for members, partners and colleagues of diverse backgrounds

What we expect:

  • Interest and excitement in our mission of enabling financial progress, especially internationally
  • 8+ years of related experience, including technical program management, operations, engineering or product management
  • Track record of success in driving wholly new, large scale product launch plans
  • Deep understanding of program management methodologies with prove ability to adapt to unique team needs and objectives
  • Ability to critically observe operational results (both good and bad) to make independent recommendations and decisions about how to improve
  • Ability to create a shared team culture and get results directly or indirectly, especially across diverse cross-functional teams
  • Professional experience leading projects across multiple remote locations, ideally internationally
  • Experience working hands-on with product and engineering teams in both smaller startup and large company environments
  • High level of proficiency in technical understanding and working directly with engineers to anticipate operational risks and tackle problems
  • Ideally experience managing teams directly
  • Bachelor’s degree from a top university required; Master’s degree is preferred


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