Senior Site Reliability Engineer, Site Operations

The Site Operations team owns overall site health for Credit Karma’s suite of products to ensure that members are always able to access our suite of services. We accomplish our mission by acting as a force multiplier for engineers across Credit Karma who own production services and features. We do this by making operational risk visible to the org, leading incident management, and providing tools to facilitate both.

We are looking for a Site Reliability Engineer with strong operations and software engineering background to help drive overall site reliability to a world-class level. This role is a high visibility role at Credit Karma where you will be empowered to drive operational best practices across the Engineering org for production web applications at scale.

What the Job Entails

  • Partner inside the Platform Engineering org on developing and operating resilient platform services from edge services, to CI/CD, observability
  • Partner with Product Engineering teams improving operational best practices
  • Build and maintain tooling for site operations and incident management for the Engineering org
  • Lead technical triage during production issues, and in post-issue follow-up
  • Participate in an incident manager on-call rotation

Our Ideal Candidate

  • Strong (5+ years) background in production operations, ideally in a micro-services environment
  • Strong (5+ years) background building tooling (apps, scripts, monitoring, processes, documents) for supporting production operations
  • Experience with operating Java, Javascript, and PHP applications in a large-scale environment
  • Passion for peeling back the layers of a technology stack and solving reliability issues
  • Ability and experience for root causing complex issues in distributed systems at scale
  • Strong cross-functional communicator and collaborator that can lead technical triage in ad-hoc situations

What's Great About It

  • Be a significant contributor to building a strong availability and reliability framework for production operations at Credit Karma
  • Opportunity to collaborate not just across Engineering org but also into business and marketing orgs to drive the availability and reliability mission end to end

Meet Some of Credit Karma's Employees

Kyle G.


Kyle works behind the scenes as a revenue analyst to provide Credit Karma’s members with personalized offers that help them optimize their finances.

Maria P.


As a full-stack engineer, Maria does everything from back end to front end testing. She works hard to build scalable, testable, and maintainable products that Credit Karma’s members find easy to use.

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