Senior Analyst, Business Operations (BizOps)

Credit Karma is working to make financial progress possible for everyone. The BizOps team plays a pivotal role in this mission and every part of our business – by acting as the objective experts on drivers and trends, driving operational excellence across verticals, and facilitating on-target performance & predictability.

We're looking for a Senior Analyst to partner with leadership of one of our verticals by producing insights about their users and business levers. This person will also help develop a system of performance management, decision making and prioritization that is consistent with other verticals in the company.

What you’ll do:

With vertical leadership:
- Be a thought partner to vertical leadership to help them drive data-driven decisions and constantly prioritize based on established framework.
- Build dashboards, reports and analyses that shed light on why business performs the way it is.
- Establish regular tracking of key initiatives and their performance on pre-established KPIs.
- Identify opportunities to leverage the platform and other vertical to grow the business.
- Be the driver for management presentation for the vertical, including presentations to Board of Directors, Executive Committee, etc.

With Financial Planning & Analysis team:
- Be a resource for team around deeper level of understanding behind the “whys.” associated with changes in user behavior and historic trends.

With Executive Committee:
- Regularly present insights about the vertical to Executive Committee and to employee base.
- Be a resource for key questions about past performance of your vertical.

With the rest of BizOps:
- Ensure consistency of methodology and processes across verticals and share best practices.

What the Job Entails

  • You’ll serve as an influential sounding board for product and business development leadership, and drive discipline to decision-making.
  • You’ll get to solve highly analytical problems and have a direct impact on the future of the Credit Karma product.
  • Your work will help us design better products, improve user experience, and inform overall business performance.
  • You’ll have exposure to and a voice at all levels of management.
  • The role is highly cross-functional, which means you get to work with product, business development, marketing, data science, and engineering.

Our Ideal Candidate

  • 5+ years of relevant experience.
  • BS/MS in Business, Economics, Engineering, Math, Stats, or equivalent experience.
  • Management consulting or investment banking experience a big plus.
  • Strong analytical chops, ability to problem-solve and understand and understand key drivers of the business.
  • Exceptional SQL and Excel skills with exposure to R and/or Python.
  • Experience with software development is a plus.
  • Great communication skills across all levels of employee base.
  • Data science background is a plus.
  • Previous experience on a BizOps team at a tech company a plus.

#LI-AO1

Meet Some of Credit Karma's Employees

Kyle G.

Analytics

Kyle works behind the scenes as a revenue analyst to provide Credit Karma’s members with personalized offers that help them optimize their finances.

Maria P.

Engineering

As a full-stack engineer, Maria does everything from back end to front end testing. She works hard to build scalable, testable, and maintainable products that Credit Karma’s members find easy to use.


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