Customer Success Lead - Bilingual (English & Spanish)

    • Los Angeles, CA

CreatorIQ is looking for an experienced Customer Success Lead who is passionate about the success of our customers and has a strong track record in SaaS and media companies. You will join a dynamic and fast paced environment and work with our most strategic clients to be on the front lines of communicating the company’s vision and strategy.

Who we are:

CreatorIQ is the leading cloud solution for global enterprises to manage & optimize influencer campaigns at scale. We have global relationships with companies such as Mattel, Disney, Tiffany & Co, Airbnb, Ralph Lauren, CVS, Dell, Edelman, Creative Artist Agency, and many more.

What you'll do:

  • Advise clients on best practices for influencer marketing & brand advocacy on all social media platforms
  • Align with senior executives and sales team to monitor and report on customer health and develop proactive solutions for increasing user adoption
  • Evangelize our products and conduct in-person training sessions, product reviews, and customer feedback sessions
  • Build strong relationships key stakeholders to drive valuable partnership and growth opportunities
  • Collect client feedback to enhance the value of our evolving platform
  • Work closely with enablement, customer support, and product teams to ensure that customer on-boarding is executed with precision and implementations of new features are clearly communicated to clients

What you need for this position:

  • 3+ years of experience in a customer facing role at an influencer marketing agency, technology solution, or media company with large-scale, complex customer engagements
  • Demonstrated experience and understanding for the social media technology universe
  • Fluency in influencer marketing, social media platforms and direct experience in working with or for influencer software is a huge plus
  • Passion for solving client challenges and commitment to client delight
  • Excellent written and verbal communication and presentation skills
  • Highly organized with an acute attention to details
  • Ability to work effectively under tight deadlines and juggle several assignments simultaneously
  • B.S. or a B.A. college degree
  • Excellent English and Spanish communication skills, both verbal and written

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