Customer Success Lead

    • New York, NY

CreatorIQ is looking for an experienced Customer Success Lead who is passionate about the success of our customers and has a strong track record in SaaS and media companies. You will join a dynamic and fast paced environment and work with our most strategic clients to be on the front lines of communicating the company’s vision and strategy.

Who we are:

CreatorIQ is the leading cloud solution for global enterprises to manage & optimize influencer campaigns at scale. We have global relationships with companies such as Mattel, Disney, Tiffany & Co, Airbnb, Ralph Lauren, CVS, Dell, Edelman, Creative Artist Agency, and many more.

What you'll do:

  • Advise clients on best practices for influencer marketing & brand advocacy on all social media platforms
  • Align with senior executives and sales team to monitor and report on customer health and develop proactive solutions for increasing user adoption
  • Evangelize our products and conduct in-person training sessions, product reviews, and customer feedback sessions
  • Build strong relationships key stakeholders to drive valuable partnership and growth opportunities
  • Collect client feedback to enhance the value of our evolving platform
  • Work closely with enablement, customer support, and product teams to ensure that customer onboarding is executed with precision and implementations of new features are clearly communicated to clients

Who you are:

  • 5+ of years of experience in a customer facing role at an influencer marketing agency, technology solution, or media company with large-scale, complex customer engagements
  • Excellent written and verbal communication and presentation skills
  • Highly organized with an acute attention to details
  • Ability to work independently and as a member of a team
  • Demonstrated experience and a passion for the social media technology universe
  • Ability to work effectively under tight deadlines and juggle several assignments simultaneously
  • Fluency in influencer marketing, social media platforms and direct experience in working with or for influencer software is preferred
  • Passion for solving client challenges and commitment to client delight
  • B.S. or a B.A. college degree

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