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Creative Office Pavilion

Project Manager - Interior Construction

Boston, MA

Title: Project Manager - Interior Construction

Department: Project Management - Interior Construction

FLSA Status: Exempt

Supervisory Responsibilities: No


This position is responsible for ensuring that all projects meet client expectations, provide support to sales and design, coordinate all activity involving pre order prep, labor quoting, scheduling, installation, warehouse, and subcontractors to make certain that the project is completed on time and to the quoted cost, act as a liaison for the project's entirety with sales, client, internal operational departments and external vendors, required to follow up on all punch list issues and ensure that all orders are invoiced out upon completion of the project.

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Responsibilities and Duties:

  • Responsible for information relating to pricing delivery, installation and other related services in a timely fashion
  • Working with the team on all bids, duties assigned as needed
  • Complete understanding of how to bring a project/order through the entire Creative Office Resources system (i.e. generating product specifications, coordinating field dimensions, generating installation and design quote, preparation and presentation of product and service quotes, establishing a documented schedule for COR/Client review, working with project management in conjunction with factory shipping information, project walk-through with documentation of punch-list and an aggressive completion of punch-list items with ongoing punch-list status to the client)
  • Maintain and provide weekly order status reports to the client and sales
  • Utilizes all technology tools to support their job function, i.e. CAP, HMI Kiosk, Order Manager, CORE, Order Status, COR Connect and Lotus Notes data bases
  • Update projects in CORE in a timely manner using all the correct symbols to alert the COR operational staff involved in with the project
  • Upon receipt of Project Management/Design registration form, meet with Sales and Design to be involved from the onset of the project
  • Request Certificate of Insurance when applicable
  • Understand the full scope of the project to determine the best Delivery and Installation solution
  • Required to ship product direct when possible and responsible for notifying the subcontracted labor well in advance to communicate the Estimated Install dates
  • Develop Installation pricing based on bids from subcontractor and monitor the subcontractor's hours to stay within the quote. PM responsible for entering quoted hours on labor database and are responsible for tracking hours.
  • Develop and manage phasing of project by generating a furniture project schedule that meet client's move in date
  • Confirm and verify critical field dimensions and evaluate overall space to meet specifications
  • Coordination and locating of electric, data and phone and core locations.
  • Review drawings and specifications prior to order entry to determine how the project should be phased out for receiving and installation
  • Perform Audit Take off comparing project floor plan against Vendor Purchase Orders
  • Schedules orders and monitors shipping and installation dates and generate timely delivery tickets to the warehouse
  • Meet with project Foremen prior to the first day of installation and again during the duration of the install to review the entire scope of the project ensuring that the Foremen understand the clients and the sales person's expectation for the project
  • Be on site on the first day of installation, and then on an as needed basis during installation.
  • On site as needed during project Delivery and Installation
  • Perform final walk through with client and compile punch list that must be provided to client and customer service within 24hrs of completion of project
  • Follows up on customer problems, such as back orders, damaged product, punch-list items in a timely manner. Tracks progress of punch-list utilizing CORE.
  • Be on site to oversee the D&I of the punch list and confirm that all the work was completed to customer's satisfaction
  • Obtain signed Delivery Tickets or signed Work Order from client, and written punch lists from our sub-contractors
  • Close out all projects for month end billing on a weekly basis
  • Accountable for Change Orders and providing written documentation to both client and sales
  • Maintain and enter information into PM's status reports in a timely manner
  • Attend weekly and monthly Project Management meetings, trainings, and technology and process meetings.
  • Other duties as assigned, duties are subject to change due to personal growth, organizations development and/or technological/industry advancements
  • Adapt to changes in process and responsibilities as outlined by management and agree to work the hours required to achieve agreed upon goals
  • Other duties as required

These responsibilities are not designed to cover all responsibilities required of the employee. All duties and responsibilities may change at the discretion of Creative Office Resources at any time with or without notice.

Required Education, Skills, and Experience:

  • 4 year college degree
  • 1-3 years of experience in the industry
  • Exceptional time management and organizational skills to handle a high volume of detailed work and the ability to multitask
  • Technical aptitude required
  • Proficient with pricing, fabric and finish options, lead times, and product strength and weaknesses
  • Complete understanding of profit and loss implications of product and service markups and how they relate to gross profit margins and gross profit dollars - strive to achieve and maintain predetermined gross profit margins
  • Ability to work in a team and create synergy amongst team members to produce higher level sales volume
  • Provide high level of Customer Service support by communicating effectively on an on-going basis with our customers
  • Valid driver's license and personal car required with valid insurance limits
  • Strong written and verbal communication and interpersonal skills to interact effectively with a wide range of people within and outside of COR:
  1. Must be able to read, write, interpret and communicate fluently in English
  2. Writing skills must be sufficient to compose and edit a variety of documents using correct spelling, grammar and punctuation with the ability to pay close attention to detail and proofread work carefully
  • Strong Microsoft Office Suite with ability to learn and use new computer programs/applications
  • Good organizational, time management, customer service and problem-solving skills:
  1. Ability to work accurately to meet deadlines by adapting to changes in work environment, work assignments, and/or changes in priorities in a flexible way by working from your own initiative and/or following direction, policies, or procedures
  2. Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts
  3. Ability to work effectively both independently and as part of a team ensuring efficiency of projects from start to finish

Physical Demands:

  • Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
  • Moving about to accomplish tasks or moving from one worksite to another.
  • Adjusting or moving objects up to 50 pounds in all directions.
  • Sedentary work that primarily involves sitting/standing
  • Repeating motions that may include the wrists, hands and/or fingers

Work Environment:

  • Work performed in fast-paced office environment daily with visits to various sites including warehouse, construction sites, client sites and offices


Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Creative Office Resources. Creative Office Resources is an equal opportunity employer, and does not discriminate based upon an individual's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, military service ad veteran status, national origin, age, disability, genetic information (including family medical history), political affiliation, or other non-merit based factors protected by federal, state and local laws. These protections extend to all terms and conditions of employment and management practices and decisions, including recruitment and hiring, appraisal systems, promotions, trainings and career development.

Client-provided location(s): Boston, MA, USA
Job ID: CreativeOffice-520823
Employment Type: Full Time