Senior Manager, Operations


The Sr. Manager, Operations drives strategy execution by overseeing and managing all operations within a department. The specific areas of focus include, but are not limited to, employee productivity, operational efficiency, customer service levels, and employee retention and satisfaction by maintaining a positive working environment.

  • Plans and oversees strategic, operational, and administrative programs, project, and/or services of broad significance to the organization within the department.
  • Establishes and implements short and long-range organizational goals, objectives, strategic plans, policies and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects change required for improvement.
  • Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices and procedures within the department.
  • Provides professional consultation and leadership to direct reports and teams. Serves as the principal point of expertise on all matters relating to the specified functional area of focus.
  • Designs, coordinates and implements internal reporting systems and procedures for the department.
  • Leading Change: Effectively prepares the organization for the future while maintaining current success and motivation.
  • Driving Execution: Translates strategy into operational reality; breaks down strategies or business initiatives into key tasks and identifies accountabilities; aligns communication, processes, resources, and systems to ensure effective implementation and delivery of results.
  • Shaping Strategy: Creates and translates a vision into organizational imperatives.
  • Customer Focus: Demonstrates appropriate attention to customer needs and requirements when making decisions and taking action.
  • Effective Communication: Effectively gives and receives information, ideas and opinions in verbal, written and electronic communication.
  • Facilitating Teamwork/Collaboration: Guides team’s efforts in alignment with business objectives. Supports company goals by working across department and organizational boundaries to achieve overall company objectives.
  • Fostering Inclusion and Diversity: Builds diverse, highly capable teams by creating an environment supportive of different ideas, styles, and perspectives.
  • Leveraging Resources for Competitive Advantage: Balances systems, process, technology and resources to operate more efficiently and effectively given the competitive landscape.
  • Managing Performance: Sets clear performance expectations, rewards high performance and takes action on low performance, guides others in accomplishing work objectives.
  • Modeling Company Values: Shows an approach toward people and the work that is consistent with Cox company values.


  • Minimum of 5-7 years of operations experience, preferably in SAAS environment
  • Bachelor’s degree or equivalent experience.
  • Excellent communication skills
  • Strong technical proficiency
  • Demonstrated capacity for self-direction
  • Knowledge of automotive industry is preferred
  • Experience with concepts of data management

Organization: Cox Automotive

Primary Location: US-PA-Exton-224 Valley Creek Blvd

Employee Status: Regular

Job Level: Team Leader

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: 2017-02-20

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