Salesforce Solution Specialist

Description

As part of the Cox Automotive Enterprise Salesforce Center of Excellence (CoE), the Salesforce Solution Specialist position is responsible for driving and supporting both short and long term business solutions for Cox Automotive business unit specific and enterprise wide initiatives. They will help identify and evaluate opportunities in the market place for continued optimization and have primary responsibility for successful design and delivery of solutions on the Salesforce.com platform. This position will report to the Senior Manager, Cox Automotive Enterprise Platforms Sales and Service Technology to ensure alignment in vision, mission and strategy.

Responsibilities

  • Maintain expert level of knowledge in all aspects of Salesforce.com that pertain to providing business solutions
  • Work with Product Owner teams to provide business solutions in Salesforce.com
  • Understand and support the cross-business unit Cox Automotive business strategies for Sales, Service, and Marketing
  • Adheres to and promotes Enterprise Platforms processes in all activities
  • Provide business guidance on capabilities of the Salesforce platform to help shape business visions and strategies for developing and\or improving processes and efficiencies
  • Understand engagement model and processes of each business unit within the assigned portfolio
  • Prepares initial solution assessment, solution specification document, scope, and estimates
  • Documentation of solutions within the team’s Agile management tool, assist in creating and managing the backlog
  • Provide guidance in the development of user acceptance test cases and results for user stories
  • Use declarative tools such as process builder and flow to build customized solutions that support critical business functions
  • Collaborate with members of the project team and business owners to design, develop, unit test, and provide post-release support
  • Work in an Agile environment with a focus on iterative and test-driven design methods
  • Leads concise and focused client-facing demonstrations and capabilities education sessions with management and executive stakeholders
  • Design and build advanced reports and dashboards in Salesforce
  • Mentors other business units’ Salesforce administrators and developers during solution interactions
  • Champions Salesforce best practice throughout the organization
  • Champions Salesforce CoE community growth throughout the organization
  • Participate and contribute to the Cox Enterprises Salesforce CoE community events and meetings

Critical Success Factors for Role

  • Able to successfully decompose complex business problems into iteratively delivered solutions
  • Able to define solutions that implement the minimum level of functionality to meet the current business requirement yet enable low cost future extensibility
  • Operate in an organized and professional manner
  • Overall results, measured by business partner satisfaction and perceptions
  • Quality of results, measured by simplicity and effectiveness of solutions
  • Strategic alignment with Enterprise Platforms and corporate direction
  • Demonstrates maturity and leadership
  • Participates in local user groups and online success communities
  • Be perceived as a trusted business partner, Salesforce expert and sales and service technologies thought leader
  • Able to resist the common desire to solution “on the fly”
  • Able to consistently manage customer expectations and satisfy key information requests with well thought out and timely response

Qualifications

  • Bachelors Degree or equivalent experience required.
  • 6+ years of experience in Salesforce administration and solution design
  • Certified Salesforce.com Administrator
  • Certified Salesforce Advanced Administrator, Platform App Builder, Sales Cloud Consultant or Service Cloud Consultant a plus
  • Expert level with Salesforce flow, workflow, process builder and other Salesforce automation technologies.
  • 8+ years of experience in working with Sales and Customer Service organizations in a strategy, project management, or consulting role required; preferably in a like environment
  • Proven ability to build strong trusted working relationships with internal and external business partners and executive level management; influencing without authority
  • Proven critical communication skills
  • 3+ years’ experience in consulting experience in a like environment is preferred.
  • 5+ years’ experience working in Agile environments
  • Experience working and collaborating on projects across departments, business units and with varying levels of management
  • Proven experience gathering and translating feedback into actionable items to address the business needs
  • Clear and effective written, verbal and listening skills.
  • Ability to multitask effectively.

Cultural Requirements

  • Organized: Make and meet commitments while also being able to prioritize and multi-task effectively
  • Team-Oriented: Willing to help out on projects that drive the company forward regardless of whether they are your responsibility or not
  • Entrepreneurial: Able to wear many hats and thrive in scenarios where you are given a great deal of responsibility and lots of independence
  • Passionate: Demonstrate curiosity, drive, and a willingness to learn

Organization: Cox Automotive

Primary Location: US-GA-Atlanta-2002 Summit Blvd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing


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