Performance Advisor with Extensive DMS Experience
Dealertrack is currently looking for a DMS Performance Advisor with DMS experience to join our team in South Jordan, UT.
Who We Are + What We Do:
Dealertrack is the leading provider of digital solutions for automotive retail. Combining dealer perspectives, consumer insights, and tech-fueled innovation, we’ve built a marketing, sales, and operations platform that’s helping to transform the automotive retail industry. Our offices span nearly 20 cities from coast to coast with location-specific programs and amenities to create work environments that nurture collaboration, creativity, innovation and professional development.
Dealertrack’s success relies on a committed, engaged and energized team of professionals that stands behind our top-of-the-line, innovative products. From inventory acquisition to marketing, credit applications and financing, through post sale and service, Dealertrack’s integrated approach is the benchmark of transparency and efficiency that automotive dealers survive and thrive on. Our team members understand that, and are versatile, hardworking, creative and can adapt to the kind of rapid changes that define the automotive and technology industries.
In this role, you will be supporting Dealertrack’s Dealer Management Solution (DMS). You will be responsible for managing the relationship with clients after the DMS implementation period and beyond. You will also be responsible for monitoring all case metrics and making recommendations to dealerships on areas of potential improvement while interacting with all levels of dealership management.
- Maintain weekly communication with different levels of dealer management at each dealer location including management of customer issues and conflict resolution
- Develop references through existing dealers and coordinate ongoing training and technical support needs of the dealer
- Provide onsite visits as required for each subscribed client
- Manage assigned book of business working with influential DMS clients remotely through conference calls, proactive, as well as reactive support of dealership management
- Provide quarterly call reports through SalesForce to look for training trends and needs
What We Look For:
- Some college preferred
- 2-5 Years DMS experience
- 2-5 years’ experience working with the Dealer Track DMS required. The ideal candidate will have been a Lead Installer or a Level 2 Service Representative
- Some knowledge of other DT Solutions is preferred. (DT.com, AAX, e-Carlist, eMenu etc.)
- Candidates must have excellent communication skills, both verbal and written
- Must be able to give presentations in front of groups
- Must have excellent relationship building skills
- Must be able to travel at least 50% of the time
- Must be able to use Sales Force to create and maintain dashboards and takeaway reports for DMS clients
- Ability to work with cross functional teams to resolve issues as quickly as possible
Organization: Cox Automotive
Primary Location: US-UT-South Jordan-10757 S River Front Pkwy
Other Locations: St Louis Remote,US,MO,St. Louis,63101|Seattle Remote,US,WA,Seattle,|Salt Lake City Remote,US,UT,Salt Lake City,84101|1 Lincoln Centre,US,TX,Dallas,75240-1060|5400 LBJ Fwy,US,TX,Dallas,75240-1060|1990 Post Oak Blvd,US,TX,Houston,77056-3847|8215 Kopman Dr,US,TX,Houston,77061-5050|5333 W Kiest Blvd,US,TX,Dallas,75236|800 Brisbane St,US,TX,Houston,77061-5045|14450 West Rd,US,TX,Houston,77041-1103|9605 Galveston Rd,US,TX,Houston,77034|13737 Noel Rd,US,TX,Dallas,75240|14045 Ballantyne Corporate Pl,US,NC,Charlotte,28277-3867|1901 N Tryon St,US,NC,Charlotte,28206-2733|3440 Toringdon Way,US,NC,Charlotte,28277-3191|2807 3rd Ave,US,WA,Seattle,98121-1242|Spokane Valley Remote,US,WA,Spokane Valley,99206|Spokane Remote,US,WA,Spokane,99201|Richmond Remote,US,VA,Richmond,23229|Laramie Remote,US,WY,Laramie,82070|34 S 3rd St,US,OH,Columbus,43215|Richmond Remote,US,OH,Richmond,43944|3000 N Hayden Island Dr,US,OR,Portland,97217-8257|700 NE Multnomah,US,OR,Portland,97232|3411 Broadway Blvd SE,US,NM,Albuquerque,87105-0405|6600 Auction Ln,US,NV,Las Vegas,89165-1700|700 N Rancho Dr,US,NV,Las Vegas,89106-3707|3880 St Rose Pkwy,US,NV,Las Vegas,89183|985 Trade Dr,US,NV,North Las Vegas,89030-7809|9240 W Sahara Ave,US,NV,Las Vegas,89117-5727|4072 Blue Diamond Rd,US,NV,Las Vegas,89139-7715|7930 W Tropical Pkwy,US,NV,Las Vegas,89149|700 S 72nd St,US,NE,Omaha,68114-4614|3505 L St,US,NE,Omaha,68107|205 N 80th St Ste 111,US,NE,Omaha,68114-3622|20401 N 29th Ave,US,AZ,Phoenix,85027-3148|4600 E Washington St,US,AZ,Phoenix,85034|102 W Watkins St,US,AZ,Phoenix,85003-2803|1550 W Deer Valley Rd,US,AZ,Phoenix,85027|17602 N Black Canyon Hwy,US,AZ,Phoenix,85053|1945 E Camelback Rd,US,AZ,Phoenix,85016-4158|301 E Bell Rd,US,AZ,Phoenix,85022-6356|Portland Remote,US,ME,Portland,4103|Denver Remote,US,CO,Denver,80201|Boise Remote,US,ID,Boise,83701|Columbus Rmote,US,GA,Columbus,31901|4193 Martin Luther King Jr Dr SW,US,GA,Atlanta,30336-1609|400 Northridge Rd,US,GA,Atlanta,30350-3354|2002 Perimeter Summit Pkwy,US,GA,Atlanta,30319-1421|5295 Buffington Rd,US,GA,Atlanta,30349|100 Peachtree St,US,GA,Atlanta,30303-1922|1400 Lake Hearn Dr,US,GA,Atlanta,30319-1464|7205 Campbellton Rd SW,US,GA,Atlanta,30331-8144|2244 Metropolitan Pkwy SW,US,GA,Atlanta,30315|7000 Central Pkwy,US,GA,Atlanta,30328|1001 Summit Blvd,US,GA,Atlanta,30319-6417|401 S 50th St,US,FL,Tampa,33619|2502 N Rocky Point Dr,US,FL,Tampa,33607
Employee Status: Regular
Job Level: Individual Contributor
Shift: Day Job
Travel: Yes, 50 % of the Time
Unposting Date: Ongoing
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