Operations Account Coordinator

Description

Job Description:

This position is responsible for working closely with accounts to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow.

Job Responsibilities:

  • Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
  • Review and update condition report; approve and audit vehicle repair report.
  • Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
  • Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
  • Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
  • In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
  • Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
  • Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
  • Perform other duties as assigned by management.

Qualifications

Qualifications:

  • High School Diploma or equivalent required.
  • Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.
  • Valid Driver’s License and safe driving record required.
  • Ability to drive vehicles with standard and automatic transmission.
  • Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.
  • Effective communication and organization skills required.
  • Commitment to providing excellent customer service essential.

Disclaimer:

The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Cox Automotive is a leader in vehicle remarketing services, digital marketing and software solutions for automotive dealers, manufacturers and consumers. Cox Automotive includes AutoTrader.com, Kelley Blue Book, Manheim and a host of other global businesses and brands. Headquartered in Atlanta, Cox Automotive employs nearly 24,000 employees in over 150 locations worldwide. We partner with more than 40,000 dealers and touch more than 67 percent of all car buyers in the U.S. with the most recognized brands in the industry. We unite more than 20 brands in this space, providing an end-to-end solution to transform the way the world buys, sells and owns cars.

Organization: Cox Automotive

Primary Location: US-FL-Tampa-401 S 50th St

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing


Meet Some of Cox Enterprises's Employees

Monica L.

Senior Sales Research Analyst, Cox Media Group

Monica does more than simply research analytical data behind her computer. She’s a fearless leader in the diversity, inclusion, and millennial initiatives at Cox Media Group.

Kevin S.

Senior Manager, Analysis, Cox Automotive

Kevin makes sure Cox Automotive is consistently successful, from developing the back-end infrastructure behind Cox’s Autotrader website to providing managerial expertise to his team.


Back to top