Customer Care Specialist

Description

Job Summary:

The Customer Care Specialist is the primary customer support for our inbound contact center and will interact with customers to provide information in response to inquiries about transportation and services and to handle and resolve customer inquiries, challenges, and complaints. In summary, the Customer Care Coordinator will provide basic technical support as well as general customer service inquiries.

Job Duties and Responsibilities:

  • Serve as the single point-of-contact for customer issues from identification through resolution
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken
  • Identify, assess and resolve issues; refer unresolved customer conflicts to designated departments for further investigation
  • Consult and maintain relationships with existing customers and educating them about Ready Auto Transport
  • Provide responsive and timely telephone, chat, and email support
  • Effectively communicate with sales staff (and other departments)
  • Provide updates to customers on status of transport orders
  • Use problem-solving skills to resolve customer issues
  • Perform quality assurance audits of orders/loads and determine accuracy according to standards as determined by Ready, clients, and customers
  • Prioritize daily tasks and complete the tasks in an accurate and effective manner
  • Order and general data entry
  • Perform other duties as directed by department manager

Qualifications

Skills and Experience Required:

  • High school diploma/equivalent
  • 1-2 years administrative office experience
  • 2 years customer service experience in an office environment
  • Strong phone etiquette
  • Skilled at managing multiple tasks in a fast-paced environment
  • Intermediate knowledge of Microsoft Word, Excel, and Outlook
  • Possess exceptional interpersonal communication skills
  • Highly adaptable to process and system changes
  • Must be detail oriented with good judgment and problem solving skills
  • Accurate typing and data entry skills
  • Demonstrate a stable employment history

Organization: Cox Automotive

Primary Location: US-AZ-Gilbert-1030 N Colorado St

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing


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