Bilingual Performance Consultant, Dealer

Description

Corporate Overview

It’s an exciting time to work at Xtime. Everyday consumers and automotive dealers connect with each other using oursoftware. Whether it’s scheduling service appointments through a variety ofdevices (web, mobile phone, in-vehicle), looking up the repair history for yourvehicle, or finding prices or promotions for repairs and maintenance, ourSpectrum™ suite of products has not only revolutionized the way people look forrepair and maintenance services, but is also transforming how consumers,dealers, and manufacturers interact. Xtime is leading that transformation.

Position Title: Dealer Performance Consultant – Bilingual (English & French)

Position Description

The Xtime Dealer Performance Consultant (DPC) position isresponsible for providing client facing program management, as well as,in-dealership consulting activities regarding specific enterprise accounts orregionally based customers. Specificactivities include the following tasks:

  • Provide change leadership as primary point of contact duringall implementation phases of Xtime’s product(s)
  • Conduct in-dealership consultative efforts to ensure Xtimeproduct(s) are configured to customer processes
  • Assist in the training of various functionality afforded toenterprise customers through Xtime’s product(s) as requested
  • Provide L2/L3 technical support to enterprise customers asrequested
  • Provide accurate customer status reports identifying taskscompleted and action items
  • Act as an enterprise customer and dealership advocate withinXtime
  • Ability to travel approximately 75% although exact amountmay vary
  • Ability to manage and track travel requirements incompliance with enterprise customer guidelines

Industry Specific Background

  • At least 3 years Automotive Industry experience within an OE(e.g. Chrysler, GM, Volkswagen, Nissan, Hyundai, etc.), dealer group(s),regional group(s), dealership(s), and/or industry vendor(s) to previouslylisted entities
  • Comprehensive variable and fixed operations understanding ofDealership processes with regard to operational readiness within both theenterprise and dealership
  • At least 1 year working directly with dealerships;preferably in an advisory or account management capacity
  • Working knowledge of one or more DMS systems (desirable)

Qualifications

Technical/Management Skills

  • Experience with software systems and processes related tosoftware operation such as planning and problem tracking software, and issueresolution processes
  • Account and/or Client Management experience with proventrack record of operational objectives consistently attained
  • Ability and eagerness to learn complex technology and basicunderstanding of web-based systems

Other Required Skills

  • Critical thinking and problem solving skills
  • Ability to clearly and effectively discuss technical issueswith non-technical customer personnel
  • Sensitivity and patience when working with customers
  • Organization and attention to detail
  • Excellent verbal and written communication skills
  • Flexibility/adaptability to work in a very dynamicenvironment
  • Ability to work nearly autonomously
  • Desire to work in a highly collaborative atmosphere

Travel Expectations 75%

XTime iscommitted to providing accessible employment practices that are in compliancewith the Accessibility for Ontarians with Disabilities Act (AODA). If youare contacted for a job opportunity, please advise Human Resources of anyaccommodations which you may require. Any information received relatingto accommodations will be treated as confidential.

X Time is anequal opportunity employer

Organization: Cox Automotive

Primary Location: CA-ON-Toronto East-Toronto East Remote

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 75 % of the Time

Schedule: Full-time

Unposting Date: Ongoing


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