Auto Auction Dealer Services Representative

Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations.

Key Responsibilities

Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary
Provides direct communications link to customers to ensure their expectations are met and service issues are resolved
Educates dealers on all Manheim products and services
Investigates, troubleshoots, and resolves customer problems and issues
Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service
Walk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value
Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)
Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, etc.)
Follow- up as necessary
Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles
Review vehicles in sale line up, locate missing vehicles, and work with account
Change & Innovation

Clarifies and understands the broader purpose of one’s own work
Generates innovative ideas and solutions to challenges/opportunities
Identifies ways to streamline and/or improve work processes
Adapts in the face of ambiguity or uncertainty
Embraces changes affecting one’s area
Customer Focus

Incorporates feedback from customers to improve customer service
Delivers impactful, timely solutions that are meaningful to the customer
Follows up with customers to ensure problems are solved
Addresses customer needs by identifying the right people and resources from across the enterprise

Encourages people to draw on each other to work together effectively, within and across teams
Demonstrates “we versus me” thinking
Builds and cultivates relationship networks across the organization
Works cooperatively with people from diverse perspectives and backgrounds
Drives Results

Establishes realistic plans and work schedules
Identifies and leverages support and/or resources needed to carry out own work
Negotiates/re-negotiates priorities and competing demands for one’s time
Surface problems and removes obstacles in order to move the work forward in a timely manner
Takes the initiative to achieve high levels of productivity and quality
Effective Communication

Demonstrates urgency around activities that drive the business
Addresses and resolves conflict directly and constructively
Establishes a trusted advisor, consultative relationship with customers’ representative to ensure vehicles are ready for sale, various products and services provided by Manheim
Provides clear and thorough information to others (e.g., verbal, written, email. presentations, meetings)
Follow all safety and health procedures
Perform other duties as assigned by management
Listens actively and carefully to others’ opinions and ideas
Tailors communication to the appropriate audience
Shares viewpoints openly and directly with others
Shares timely updates and information with relevant parties
Demonstrates composure under pressure
Develops Self and Others

Seeks opportunities to acquire new knowledge and skills
Shares own experience and expertise with others
Accepts feedback openly, without becoming defensive Learns from experiences, including successes, setbacks, and/or resistance
Provides honest, timely feedback to others, even if uncomfortable

Education & Specialized Knowledge

High School Diploma or equivalent required
Effective communication (written and spoken) and interpersonal skills required
Ability to work in a high performance, fast-paced team environment
Computer skills, including ability use Internet and MS Office
Ability to adapt to and work effectively within a constantly changing environment
Excellent customer service and problem solving skills required
Ability to sit or stand for prolonged periods of time
Ability to perform repetitive tasks
Manual dexterity
1 - 3 years Auction experience or 2 - 4 years dealership experience strongly preferred.
Experience in sales support role desired

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