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Cox Enterprises

Associate Manager - Digital Media Design - Autotrader

Atlanta, GA

The Customer Operations Associate Manager, Digital Media Design is accountable for the daily management of the operation and leading a cross-functional team to deliver Ultimate Service through a balanced approach to employee engagement, client satisfaction and business outcomes.

Responsibilities:
Manage a team of individual contributors in a fast paced environment.
Establish clear, measurable individual and team goals and provide timely feedback on progress towards these goals.
Interview, hire, develop and engage top talent while ensuring a pipeline of talent is established for future roles ensuring alignment with budgeted headcount.
Lead, motivate and coach employees to develop their skills and career advancement.

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Analyze, develop, and report on team KPIs while driving for improvements.
Proactively track and communicate daily, weekly and monthly goals at the individual and team level, identify and address performance issues, and assist with resolving client escalations as needed.
Participate in strategic planning, budget management, and development of policies and procedures.
Maintain a working knowledge of relevant Autotrader applications, product suites, clients, and reporting capabilities and share knowledge with team regularly.
Work collaboratively with the Quality Assurance team to ensure a quality plan is in place and executed across the team.
Plan, oversee and drive a culture of continuous improvement ensuring proper documentation of process maps, work instructions and procedures as needed.
Ensure consistent application of department and company policies and procedures are applied.
Work with peers across the organization and industry to establish and execute best practices.
Ability to work flexible work hours and schedules.

Qualifications:

College degree or equivalent experience.
Minimum of three years of related professional experience.
Flexibility and ability to work with any of the Customer Operations support teams.
Proven track record of leading, motivating, developing and coaching employees; building a high performance team with demonstrated success in developing and retaining high performing employees.
Must be able to handle multiple, competing priorities and deliver results in a fast-paced environment.
Strong problem solving skills and the ability to exercise sound judgment.
Excellent communication skills (verbal and written), with strong interpersonal skills and strong attention to detail is essential.
Ability to accommodate flexible work hours/schedule.
Proven ability to organize and prioritize daily work and complete projects with limited supervision.
Have requisite skills to support the specialty area to which the individual is assigned.
Management skills and solution driven results that enable optimal performance of individuals and teams.
Flexibility and ability to work with multiple teams.
Proven track record of leading, motivating, developing and coaching employees; building a high performance team with demonstrated success and developing and retaining high performing employees.
Proficient with MS Outlook, Word, Excel, Visio and the Internet.
Some travel may be required.
Proven ability to organize and prioritize daily work and complete projects with limited supervision.
Have requisite skills to support the specialty area to which the individual is assigned.
Knowledge of the automotive industry a plus.

Role Specific Qualifications:
Prior experience overseeing a team that designs, modifies, and manages dealer graphic assets and online advertising campaigns a plus.
Experience directing production processes.
Knowledge of Photoshop, HTML5 Adobe Suite, Ad Serving.
Knowledge of IAB standards for web graphics.
Vendor management skills a plus.

Cox Automotive is a leader in vehicle remarketing services, digital marketing and software solutions for automotive dealers, manufacturers and consumers. Cox Automotive includes AutoTrader.com, Kelley Blue Book, Manheim and a host of other global businesses and brands. Headquartered in Atlanta, Cox Automotive employs nearly 24,000 employees in over 150 locations worldwide. We partner with more than 40,000 dealers and touch more than 67 percent of all car buyers in the U.S. with the most recognized brands in the industry. We unite more than 20 brands in this space, providing an end-to-end solution to transform the way the world buys, sells and owns cars.

Organization: Cox Automotive
Primary Location: US-GA-Atlanta-3003 Summit Blvd
Employee Status: Regular
Job Level: Team Leader
Shift: Day Job -
Travel: No
Schedule: Full-time

Job ID:
Employment Type: Other

This job is no longer available.

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