Community Manager (Contract)

Coursera was founded by two computer science professors at Stanford with a vision of providing life-transforming learning experiences to anyone, anywhere. It is the world’s largest online learning platform for higher education. 170 of the world’s top universities and industry educators partner with Coursera to offer courses, Specializations, and degrees that empower over 35 million learners around the world to achieve their career goals. Over 1,400 companies use the company’s enterprise platform Coursera for Business to transform their talent. Coursera is backed by leading venture capital firms such as Kleiner Perkins Caufield & Byers, New Enterprise Associates, GSV Capital, International Finance Corporation, Laureate Education Inc., and Learn Capital.

The Community team supports Coursera’s mission by fostering learner-learner connections, enabling learners to support each other in their learning and in using their learning to transform their lives. We are looking for an experienced online community builder to engage and support our learner community. You will be an empathetic leader and fantastic communicator who thrives on interaction with people. We are looking for a proven operator, with strong analytical, interpersonal, and creative instincts, and the ability to navigate the fast-paced ambiguity of a startup environment.

You personally exhibit a conviction that the world needs Coursera to be wildly successful and alignment to our core values:

  • Betterment: a tireless pursuit to drive results
  • Boldness: take risks and act decisively
  • Deep Honesty: invite and offer candid feedback in order to learn, change, and grow
  • Solidarity: recognize that we are part of something bigger than ourselves and are committed to our mission

Your responsibilities:

  • Engage with the learner community to build strong relationships and maintain a healthy, vibrant and interactive forum space at scale. Foster connections between community members and encourage them to support and mentor one another.
  • Work with internal and external partners and experts to provide and host webinars and other content and events for the community. Collaborate with the Marketing team to cross-promote community events.
  • Identify, track, and report key community activity, impact and health metrics. Use data to identify community trends and issues.
  • Manage the operations and processes associated with the learner community and find ways to improve and streamline them.
  • Understand and prioritize community needs and communicate them effectively to Product, Design, and Engineering teams

Your skills:

  • 2+ years experience building and managing large, global online communities in a fast-growing technology or education company, including forum moderation and organizing online events to drive community engagement
  • Passion for helping people, excellent written and verbal communication skills, and strong relationship building skills with community, customers, and partners
  • Exceptional analytical, strategic, and problem-solving skills
  • Incredible perseverance and drive, manifested in a strong work ethic and a willingness to roll up your sleeves and do whatever needs to be done
  • The ability to thrive in a fast-paced, ever-changing environment, make quick judgments and defend decisions, and to radiate positivity even while under pressure
  • A passion for our mission, and achieving ambitious goals to bring high-quality educational experience to learners around the world

If this opportunity interests you, you might like these courses on Coursera

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