Supervisor, Information Technology Services

This position will be assigned to work out of our Southern Office in the Atlanta, GA area (Alpharetta) or our Central Office in the Minneapolis, MN area (Arden Hills).

COUNTRY Financial is searching for a Supervisor, Information Technology Services to lead an application development and support team for the new Property Casualty policy administration system. This IT supervisor will lead a team that fixes production problems as wells as delivers new capabilities on the PolicyWriter system. He or she will provide daily leadership and direction to a multi-location team.

Responsibilities:

  • Supervises and develops staff.
  • Works with business and/or ITS partners to provide service.
  • Oversees projects.
  • Demonstrates sound financial management.
  • Assists in the creation maintenance and communication of department plans.
  • Manages the implementation and maintenance of disaster recovery plans and activities in assigned areas. Maintains current contact information for all employees in applicable areas and communicates with non-recovery employees during a disaster.
  • Protects the privacy of our customers' data in the performance of job duties and operational activities.
  • Follows corporate policy and procedures related to the access, use, distribution, protection, and destruction of client and company confidential data.
  • Performs other related work as required or requested.
  • Fosters the highest level of commitment among our people through transparent communication about business challenges, successes and results.
  • Creates an environment which encourages people to think, behave, take action and control work and make decisions autonomously to attain clear goals.
  • Takes personal responsibility for making tough decisions, meeting commitments and ensuring expected results are achieved.

Required Qualifications:

  • Education equivalent to a bachelor degree or equivalent related work experience.
  • At least 3 years of directly-related work experience with past success providing informal coaching and feedback to more junior team members and influencing results through others.
  • Possesses current knowledge of information technology concepts including application development, hardware platforms, operating systems, technical services, security, etc.
  • Understands how their application/infrastructure affects overall ITS.
  • Understanding of project and program management practices.
  • Possesses solid project management and coaching skills.
  • Possesses staff development skills.
  • Ability to form partnerships with all levels of management.
  • Proven leadership in defining, developing, and supporting technical infrastructures or business applications.
  • Demonstrates continuous learning habits, especially the ability to learn and apply new technologies, architectures and methodologies.
  • Seeks and adapts to new challenges.
  • Demonstrates ability to communicate effectively and explain technical concepts to all levels of Company personnel.
  • Demonstrates ability to plan/conduct meetings and make oral and written presentations.
  • Demonstrates effective time/workload management skills.
  • Proven communication, interpersonal and collaboration skills to work effectively with various and diverse internal personnel and external contacts.
  • Effectiveness in working through conflict and ambiguity to meet the needs of business partners and customers.
  • Excellent critical thinking and analysis skills with the ability to define value, service and efficiency.
  • Demonstrates the ability and willingness to:
  • Actively solicit and encourage innovation, process improvement, and varying points of view.
  • Delegate effectively to maximize employee involvement and efficiency.
  • Makes sound decisions, including allocating decisions to the appropriate employee level where work is known and solutions can best be identified.
  • Create an empowering and enriching work environment for maximum performance and results.
  • Proactively seek out cost containment opportunities through one's own efforts and those of others.
  • Stay self-directed and focused on activities and outcomes that benefit the customer.
  • Coach employees towards improved performance, engagement and overall development.
  • Basic computer proficiency with a working knowledge of Microsoft Office WORD, Excel and Outlook.

Preferred Qualifications:

  • Possesses knowledge of assigned business function/applications/technologies.
  • Possesses broad knowledge of Company business applications and technologies.
  • Possesses good understanding of insurance, financial services and Company operations.
  • Exhibits ability to lead, facilitate and build teams, and establish a high level of staff accountability.
  • Skilled at championing improvement efforts, and influencing progress towards positive results.
  • Adept at using structure to manage versus control and uses a supportive management style with open/direct communication.
  • Previous experience leading Tier 2/Tier 3 teams.
  • Agile experience.#LI-AH1

COUNTRY Financial does not generally sponsor individuals for employment-based visas for this position.

For more details about careers at COUNTRY Financial®, please visit us online at www.countryfinancial.com/careers #DICE

COUNTRY Financial does not generally sponsor individuals for employment-based visas for this position

r more details about careers at COUNTRY Financial®, please visit us online at www.countryfinancial.com/careers

COUNTRY Financial does not generally sponsor individuals for employment-based visas for this position.

For more details about careers at COUNTRY Financial®, please visit us online at www.countryfinancial.com/careers

Previous experience leading Tier 2/Tier 3 teams

COUNTRY Financial does not generally sponsor individuals for employment-based visas for this position.

For more details about careers at COUNTRY Financial®, please visit us online at www.countryfinancial.com/careers

  • Agile experienceLI-AH1

Meet Some of COUNTRY Financial's Employees

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Judy often feels more like a counselor than a financial advisor because she’s so close to the everyday happenings of her clients, guiding them to make smarter financial decisions.

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