Claims Representative I - CCO

At COUNTRY Financial, our Claims Representative I in the Central Claims Office provides customer service through taking initial claim report. Gathers and documents First Notice of Loss (FNOL) Information. Makes claims referral decisions. Takes recorded statements from parties to a loss. Work focuses on investigating and settling claims, such as multi-vehicle accidents, liability claims involving comparative negligence, bodily injury, fire losses, total theft losses, storm losses and commercial losses. Responsible for providing support to the personal lines of business, including personal auto, homeowners and umbrella. Responsible for investigating and settling property and liability claims within their given authority.


  • Communicates with clients via telephone to set up new claims and obtain necessary information.
  • Investigates claims by determining applicable policy coverage, evaluating damages, and settling assigned claims.
  • Coordinates activities with auto appraisers, body shops, rental companies, glass shops and others to bring claims to a conclusion according to policy provisions.

Required Qualifications:

  • Bachelor's degree OR,
  • At least 2 years of claims adjustment or customer service experience in the insurance industry.
  • Good organizational, multi-tasking, and problem-solving skills.
  • Excellent listening, telephone etiquette, and customer service skills.
  • Must have the ability to work within a fast-paced, team-oriented environment while meeting goals required of the position.
  • Basic personal computer knowledge with keyboarding proficiency.

Preferred Qualifications:

  • College degree in business, insurance, or related discipline.
  • Previous claims or customer service work experience is desirable.
  • Previous user experience with Siebel (or similar systems).

Physical Requirements:

  • 100% office work within a 24 x 7 environment (hours will vary).
  • Position involves heavy telephone work under tight deadlines.
  • May involve infrequent travel, some of which may be overnight.

COUNTRY Financial does not generally sponsor individuals for employment-based visas for this position.

For more details about careers at COUNTRY Financial®, please visit us online at

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