Manager, Client Success Services (Germany)

We're looking for aManager, Client Success Services (Germany)

The Client Success Services team is responsible for supporting the client's adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. This role will manage and mentor a team of Client Success Managers.

In this role you will...

  • Lead and manage a team of CSMs, including hiring, developing, and retaining team members
  • Provide guidance and support for the CSMs in the areas of client relationship management and product knowledge
  • Serve as a point of escalation for CSMs when standard processes have been exhausted
  • Manage the quality of Client Success Services offerings including adoption, coaching, workshops, and other programs
  • Enhance the use of the Client Success Center as a place for clients to connect, share best practices, and develop communities of practice
  • Track, analyze, and report on informal metrics associated with the CSM role and activities associated with Client Success Programs
  • Perform other Client Success Service related duties
  • ...and being the rockstar you are, be willing to take on additional responsibilities as needed

You've got what it takes if you have...

  • A B.A./B.S. or equivalent professional experience in Human Resources, Organizational Development or Finance
  • Business fluency in German and English (Spanish and or Italian languages are a strong advantage)
  • Minimum of three years of experience using Cornerstone OnDemand application or comparable product; high level of skill with the application
  • Strong attention to detail and ability to manage multiple projects simultaneously
  • Strong organizational skills with excellent follow-up to ensure client expectations and deadlines are met
  • Excellent communication skills and analytical skills
  • Ability to travel up to 30%
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Our Culture:

Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people are asked to describe the team, the answer is always the same: Smart, Cool, Dependable, and Visionary. We are not a typical tech company, because, well, our employees aren't your typical techies...

We're always on the lookout for new, curious and capable people who can help us achieve our goal. So if you want to work for a friendly, global and innovative company, we'd love to meet you! What are you waiting for?

What We Do:

Cornerstone OnDemand (NASDAQ: CSOD) is a global leader in cloud-based human capital management software. The company is pioneering solutions to help organizations realize the potential of the modern workforce. From recruitment, onboarding, training and collaboration, to performance management, compensation, succession planning, people administration and analytics, Cornerstone is designed to enable a lifetime of learning and development that is fundamental to the growth of employees and organizations.

Based in Santa Monica, California, the company's solutions are used by more than 32 million people in 192 countries and in 43 languages.

Check us out on Linkedin, The Muse, Glassdoor, and Facebook!

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Meet Some of Cornerstone OnDemand's Employees

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Erica manages the Design and Digital Media Teams at Cornerstone OnDemand, working to extend Cornerstone’s brand name through a variety of means, from advertising to video and beyond.

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