Global Portal Experience Analyst

At Cornerstone, we are dedicated to enhancing the global experience of our Solution Consultants (SCs) and helping our Sales organization by providing them with robust baseline demo portals, seamless support for shared demo instances, and by managing projects that directly benefit our sales organization and mainly the Solution Consulting community. Our GPE Team plays a vital role in empowering our SCs and other teams that use demo portals and ensuring that they can deliver top-notch presentations to our clients. We are looking for a dynamic and motivated Analyst to join us in this exciting journey.

Position Overview:

As a Global Portal Experience Analyst, you will be an integral part of the Global Portal Experience (GPE) Team reporting to the Team Lead. Your primary responsibility is to support the development and maintenance of baseline demo portals, provide technical assistance for shared demo instances, assist in project management, and troubleshoot ServiceNow tickets related to demo tools. You will contribute to elevating the quality of solutions presented to prospects and customers and play a pivotal role in the enhancement of the Solution Consultants' (SCs) and the sales global experience.

• Portal Development and Maintenance: Collaborate with your team to ensure baseline demo portals are kept up to date and accurately reflect the latest solutions offered by Cornerstone.
• Technical Support: Provide expert support to ensure that the demo tools operate seamlessly for SCs and sales professionals.
• Project Management: Work with cross-functional teams to define, plan, and execute projects that directly benefit the SC and sales community, improving demo assets, user experience, and solution demonstration. Gather requirements for future projects and ensure their successful execution.
• Troubleshooting: Promptly and efficiently troubleshoot and resolve ServiceNow tickets related to demo tools.
• Quality and Performance: Monitor and maintain the quality and performance of demo portals and instances, implementing necessary improvements.
• Documentation and Training: Develop and maintain documentation, training materials, and best practices for SCs and sales employees using demo portals and instances.
• Innovation: Devise creative solutions for effective product demonstrations and implement them according to a defined release schedule.
• Cross-functional Collaboration: Collaborate with teams across the globe, including Solution Consulting, Global Customer Success (GCS), Product Management, and Engineering.
• Industry Trends: Stay up-to-date with industry trends and emerging technologies to continually enhance our demo capabilities.

• Bachelor's degree in a relevant field or equivalent work experience.
• Proficiency in Cornerstone Products and product certifications.
• Familiarity with ServiceNow or similar ticketing systems.
• Project management skills.
• Excellent troubleshooting and problem-solving abilities.
• Experience with Cornerstone OnDemand (CSX, SBX or STX) customer implementations.
• Creative problem-solving skills and a proactive approach.
• Self-motivated and capable of working independently.
• Strong team player with excellent virtual collaboration skills.
• Adaptability and quick learning in a dynamic environment.
• Excellent written and verbal communication skills.
• Nice to have: HTML, CSS, JavaScript, and AWS.