Content Delivery - Team Lead (Mumbai, India)

We're looking for a
Content Delivery - Team Lead (Mumbai, India)

A successful candidate will have a knack for organization and process management, ability to deliver in a timely manner, and the ability to understand and respond to multiple demands and deadlines without sacrificing quality. As a team member, this person will contribute to all facets of the department's operations. Under the direction of the Content Operations Manager, this individual must be capable of working in a collaborative environment with flexible requirements and an extremely high standard for customer service.

In this role you will...

  • Assist in the timely fulfillment of all e-Learning content solutions, ensuring timely and accurate delivery of assets in a fast-paced, high volume environment.
  • Troubleshoot content delivery and quality issues by identifying problems, researching, and applying solutions - often collaborating with cross-functional support teams and escalating when necessary.
  • Serve as operational point of contact regarding content issues and system functionality. Constantly evaluate and strengthen quality standards to ensure a high quality content experience for clientele.
  • Perform content level testing for prospective content partners, including data validation, functionality, performance and user acceptance test activities.
  • Identify and document potential workflow and process improvements and communicate them to the Content Operations Manager.
  • Support larger Content Services team and assist with ad hoc projects as assigned.
  • Create an inspiring team environment with an open communication culture.
  • Delegate tasks and set deadlines for the team.
  • Co-ordinate with the US team on all offshore activities.
  • Monitor team performance and report on metrics

You've got what it takes if you have...
  • Bachelor's degree - Engineering, Business, Finance backgrounds preferred
  • Tech savvy - particularly proficient in Excel
  • Proven work experience as a team leader or supervisor.
  • 5-7 years of work experience in relevant fields
  • Willing to work flexible hours that will allow for some overlap with the PST time zone

Our Culture:

Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people are asked to describe the team, the answer is always the same: smart, cool, dependable, and visionary. We are not a typical tech company (paid sabbaticals, generous stock units, education reimbursement, and 100% paid employee health coverage), because, well, our employees aren't your typical techies...We're always on the lookout for new, curious and capable people who can help us achieve our goal. So if you want to work for a friendly, global and innovative company, we'd love to meet you! What are you waiting for?

What We Do:

Cornerstone OnDemand (NASDAQ: CSOD) helps organisations to recruit, train and manage their people. We work with hundreds of the world's largest companies-from Walgreens and Starwood Hotels & Resorts to Deutsche Post DHL and Xerox-and thousands of smaller ones to help them engage their workforces and empower their people. Our software impacts every aspect of the employee experience, helping people to make their best work even better - which ultimately translates into greater business results.Check us out on Linkedin, The Muse, Glassdoor, and Facebook!

Based in Santa Monica, California, the company's solutions are used by more than 42 million people in 192 countries and in 43 languages.

Check us out on Linkedin, The Muse, Glassdoor, and Facebook!


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