Account Manager (DACH)

We're looking for aAccount Manager (DACH)

The Account Manager/ Client Sales Manager will be responsible for managing and growing Cornerstone's enterprise customer base. This position requires a unique and talented individual that excels in multiple business disciplines including business development, solution selling, consulting, project management and customer service.

You'll divide your time between developing relationships, managing escalations, impacting customer satisfaction ratings and identifying new business opportunities within those key enterprise customers. You will work closely with key resources within Cornerstone to ensure that you and the customer are well-supported and successful. Due to time zone differences, the Client Sales Manager will need to manage a flexible schedule that provides for both access by local customers and headquarters-based colleagues.

To be a good fit for this position you'll have at least five years of customer-facing, account management, project management, and ideally sales or consulting experience. You will need business process and technical aptitudes. Strong sales acumen, negotiation capabilities and a passion for winning business are strong assets. You will be or will quickly become an expert on the Integrated Learning and Talent Management industry, the Cornerstone application and the business processes that it supports. Excellent customer service skills are a must, as well as a positive and upbeat attitude to build satisfied and loyal clients, and an entrepreneurial spirit. Finally, you'll need the professional maturity and savvy to manage and prioritise your time, work autonomously as a remote employee, and interact effectively with business and technical professionals internally and externally.

This position will report to the Director of Account Management. Success in this role may provide a host of additional opportunities for growth such as travel, career progression, and significant financial upside. We are committed not only to recruiting top talent, but also to retaining great people.

Responsibilities

  • Create account strategies and plans for key customer accounts in order to achieve stated customer and Cornerstone business objectives
  • Attain or exceed sales quota by identifying customers' business challenges and aligning Cornerstone products and services to create world-class solutions that delivers significant value
  • Manage and expand relationships "high and wide" in customer organisations in order to expand the relationship footprint
  • Collaborate with other functions to ensure excellent delivery of service, quality deliverables and the highest level of customer satisfaction possible

Required Skills and Experience

  • 5 years of customer-facing experience and account management experience for an enterprise software company, preferably SaaS
  • Solution sales or consulting experience preferred
  • Willingness to travel
  • Bachelor's degree in Business, Management or Marketing
  • Fluency in English and German is a must. Additional languages are a strong advantage

Our Culture:

Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people are asked to describe the team, the answer is always the same: Smart, Cool, Dependable, and Visionary. We are not a typical tech company (paid sabbaticals, generous stock units, and education reimbursement), because, well, our employees aren't your typical techies...

We're always on the lookout for new, curious and capable people who can help us achieve our goal. So if you want to work for a friendly, global and innovative company, we'd love to meet you! What are you waiting for?

What We Do:

Cornerstone OnDemand (NASDAQ: CSOD) helps organizations to recruit, train and manage their people. We work with hundreds of the world's largest companies—from Walgreens and Starwood Hotels & Resorts to Deutsche Post DHL and Xerox—and thousands of smaller ones to help them engage their workforce and empower their people. Our software impacts every aspect of the employee experience, helping people to make their best work even better – which ultimately translates into greater business results.

Our software and services are in use by over 32 million people in 192 countries and in 43 languages.

Check us out on Linkedin, The Muse, Glassdoor, and Facebook!

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Meet Some of Cornerstone OnDemand's Employees

Emily P.

Learning Media Designer

As an e-learning designer, Emily’s goal is to instruct potential and existing clients on Cornerstone’s different products, communicating their value to the clients’ businesses.

Chris S.

VP Of Global Client Success & Support

Chris defined Cornerstone’s client success strategy, which is now core to the business. He’s constantly talking to clients and communicating their needs internally, executing that strategy and improving customer experience.


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