Manager, International and Premium Programs

COPE Health Solutions is a health care consulting firm that provides our health system clients with the tools, services and advice they need to be leaders in the industry. Focusing on all aspects of strategy, population health management, integrated delivery network design and implementation, CMS demonstrations, and health care talent development, we help drive our clients’ success every step of the way.


At COPE Health Solutions, our team members are key to the organization’s success. We value our team members' broad range of academic and professional backgrounds and the different perspectives they offer the organization. We invest in education, both formally within the company and through reimbursement for outside coursework, and encourage personal and professional growth. 


The Program Manager of International and Premium Programs will play a key role in designing, planning, implementing and executing international and premium program offerings for COPE Health Scholars. This position will support the Assistant Vice President, Marketing & External Affairs in ensuring the coordination and operational management of planning and running all international and premium programs. The Program Manager will be critical in communicating internally with site managers (Program Managers and Regional Managers) in developing a program that meets external demands while accounting for available internal resources.


This position will be based out of COPE Health Solutions’ Los Angeles office with some travel required to sites during program implementation or as needed.


Position Description:

  • Execute operations of international and premium health scholar programs under the supervision of the Assistant Vice President, Marketing & External Affairs and in close coordination with the Associate Director.
  • Manage program operations with clinical sites through coordination with regional managers and site program managers to facilitate smooth operation and implementation of premium programs e.g. site assignments, scheduling, training logistics
  • Market program offerings, including international and premium programs offered for students in the United States, in coordination with the internal marketing team and external vendors
  • Make ongoing assessments and research the market for premium program offerings, e.g. intensive programs, international programs and seasonal programs
  • Assist with the development and design of international and premium programs
  • Develop and manage operational work plan for all premium programs while ensuring coordination with other programs
  • Support development of new programs to match needs and demands in the market
  • Ensure consistent and timely communication to students to ensure students are prepared for the program and receive an excellent student experience
  • Coordinate schedules, training materials, instructors, panels, activities, etc. for all international and premium programs
  • Identify and communicate with appropriate team members to assist with program operations; develop training for these individuals
  • Support in the development of building and centralizing information related to premium programs, e.g. university contacts, list of guest speakers, marketing materials and strategies
  • Develop policies and procedures for execution of premium programs
  • Provide constructive feedback for ways to improve and modify programs to maximize enrollment and overall student experience
  • Participate in company-wide and team committees, meetings and events
  • During program implementation, available to make site visits to check on program quality
  • All other reasonably related duties as assigned

Position Expectations:


  • Develop and hone proficiency at operations of programs
  • Execute operations of international and premium health scholar programs under the supervision of the Assistant Vice President, Marketing & External Affairs.
  • Maintain an open line of communication up and down the chain of command including bringing all questionable or “red flag” situations and matters to the Assistant Vice President, Marketing & External Affairs.
  • Maintain high levels of internal and external client satisfaction. Ensure that the client understands and can articulate the value of our services.
  • Meet or exceed all goals in running high quality programs while ensuring excellent student experience
  • Develop a succession plan and review monthly with supervisor
  • Attend and engage in outside conferences and meetings on education programs or related topics
  • Engage with peers and leaders through professional networking events
  • Develop new program ideas that align with the company’s vision and goals



  • B.A. or B.S. Degree
  • Master’s Degree in Health Services Administration, Public Health, Business Administration or equivalent (Preferred)
  • Previous Health Scholar and/or Health Scholar Leaders experience (Preferred)
  • Minimum of three years of program operations experience
  • Strong customer drive and dedication to quality and success
  • Excellent interpersonal, oral and written communication skills
  • Excellent customer service skills
  • Detail-oriented and able to work well independently and as part of a team
  • Able to work collaboratively and effectively while handling multiple projects on various timelines in an extremely fast-paced environment
  • Ability to provide timely and effective feedback to project staff and team members
  • Ability to work independently with strong accountability to performance metrics
  • Experienced and enjoys building strong rapport with student and internal team members
  • Knowledge of brand marketing and building through social channels 
  • Able to work collaboratively and effectively while handling multiple projects on various timelines in an extremely fast-paced environment
  • Proven ability to foster strong partnerships, interact, communicate and influence at all levels – comfortably
  • Customer focus – internal and external


Technical Skills:


  • Proficient in Microsoft Office programs (Outlook, Word, Excel and PowerPoint, and Project Management)
  • Experience with internet research
  • Previous project management or operations experience (Preferred)




We know that our team members drive our success and we demonstrate our commitment to them by offering competitive compensation and rewards. We want our team to thrive with us, so we provide a rich benefits plan to support their wellness and that of their families. Our team members especially appreciate benefits designed to allow time for what they love outside of work, such as unlimited paid vacation and a yearly stipend for child or household care.

To apply for this position or for more information about COPE Health Solutions, visit us at http://copehealthsolutions.org/careers/open-positions/.

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