Service Technician (Part-Time)

Convene is reimagining how space and service can support more productive and enjoyable meetings. We are inspired by the belief that environments have the power to positively influence the activities that happen within them. The strategic importance of your events and the resounding implications of their outcomes give us a profound sense of responsibility and purpose. We are honored and grateful to be the host of these occasions and are committed to pursuing better ways to support them.

We host Fortune 500 companies’ most important meetings. The creativity that is cultivated by our spaces and productivity efficiencies leads to amazing ideas and better flow of businesses. From beginning to end though, there is a chain of those impacted. Meeting and event planners find a consistency in our brand and services while experiencing the ease of doing business with us. Our innovative services and product allows for attendees of the meeting/event to be impressed and therefore the managers and bosses of planners are happy as well.

The Service Technician provides genuine anticipatory service to clients and participants in all aspects of meeting and conference services. The purpose of this position is to interact with our clients and ensure they have a great experience at Convene. He/she works in partnership with the Culinary, Production and Technology teams to ensure we are exceeding the expectations of our clients. At all times, the Service Technician is expected to be attentive to our client needs and make them feel welcome, important and relaxed. Our employees carry our Core Values every day: genuine, relentless, integrity and teamwork.


Duties and Responsibilities
- Greet all clients with enthusiasm and friendliness
- Maintain a warm and friendly demeanor at all times
- Provide world-class service in accordance with our Brand Standards
- Set up, replenish, maintain, and breakdown Food and Beverage stations
- Accommodate special client needs and last minute requests
- Develop relationships with clients
- Accurately answer client questions about culinary and our spaces in a friendly manner
- Read, understand and execute Program Execution Orders
- Follow checklists and Standard Operating Procedures
- Set up and breakdown conference rooms and refreshing rooms as needed
- Perform facility maintenance
- Maintain safe, clean, organized, and well-stocked work areas
- Responsible for constant sanitation, organization, and proper food handling
- Have full knowledge of menus, recipes, and other pertinent information
- Perform opening, mid-shift, and closing duties in accordance with company standards
- Perform cleaning duties including: wiping down tables and chairs, cleaning glasses, washing dishes, polishing glass and silverware, and making rollups
- Maintain a professional appearance at all times
- Maintain professional working relationships with team
- Perform additional duties as assigned

Requirements
- High school/GED diploma
- Minimum of 2 years of server experience
- Basic knowledge of food and beverage

Knowledge and Skills
- Proven excellent communication and interpersonal skills
- Proven good organizational skills
- Must be highly motivated and ready to lead other team members
- Proficient in multi-tasking
- Food Hygiene or Food Handling Certificate preferred
- TIPS Certification preferred

Physical Requirements
- Flexible and long hours sometimes required
- Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
- Ability to reach overhead and below the knees
- Ability to stand, sit and walk for an extended period of time


Meet Some of Convene's Employees

Danielle D.

Human Resources Manager

Danielle oversees the entire employee lifecycle, from in-depth interviews and a comprehensive onboarding process to continued learning and development throughout each individual’s career with Convene.

Desiree O.

Production Manager

Desiree works directly with company customers to build and maintain relationships by collaborating with clients to brainstorm, plan, and execute perfect meetings, conferences, and events.


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