Service Supervisor

Position Summary
The Service Supervisor is responsible for assuring the success of all programs, while maintaining a profitable operation and high quality products and service levels. He/she is expected to share ideas to promote business, assist with scheduling and lead the service team.

General Requirements:
• Supervise and set up the service of culinary in a quick and efficient manner to participants and ensure that it follows the Program Execution Order.
• Supervise the service team and support staff including setup, utilities, maintenance, and security.
• Coordinate culinary service between the culinary team and service team.
• Keep culinary informed of accurate counts.
• Enforce all rules and regulations and ability to carry out all safety and emergency programs.
• Monitor inventory.
• Follow all health and safety regulations and ensure sanitation and cleanliness of service areas.
• Be involved in and/or conduct ongoing training of service specialist to maintain standards of service.
• Manage opening and/or closing inspection duties.
• Maintain service cleanliness in front and back of the site.
• Ensure positive overall client satisfaction.
• Ability to interact with guests and/or associates in a courteous, empathetic and discreet manner.
• Adhere to basic hygiene procedures and grooming standards.
• Lead and perform duties of service technician during shift.

Physical Requirements:
• Flexible and long hours sometimes required.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time.

Meet Some of Convene's Employees

Stephanie E.

Service Supervisor

Stephanie oversees the front-of-house operations at Convene’s 101 Park event space. She manages and assists her team in keeping clients happy and the facilities immaculately clean.

Desiree O.

Production Manager

Desiree works directly with company customers to build and maintain relationships by collaborating with clients to brainstorm, plan, and execute perfect meetings, conferences, and events.

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