Service Supervisor

Position Summary


The Service Supervisor is responsible for assuring the success of all programs, while maintaining a profitable operation and high quality products and service levels. He/she is expected to share ideas to promote business, assist with scheduling and lead the service team. 




Education & Experience: 

  • Bachelor’s Degree in Hospitality or related field preferred
  • Minimum of 2 or more years of progressive experience in a conference center or a related field.
  • Previous supervisory responsibility preferred.
  • Strong knowledge of service standards, and different service types
  • Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations.


Duties & Functions

General Requirements:

  • Supervise and set up the service of culinary in a quick and efficient manner to participants and ensure that it follows The Program Execution Order.
  • Supervise the service team and support staff including setup, utilities, maintenance, and security.
  • Coordinate culinary service between the culinary team and service team.
  • Keep culinary informed of accurate counts.
  • Enforce all rules and regulations and ability to carry out all safety and emergency programs.
  • Monitor inventory.
  • Follow all health and safety regulations and ensure sanitation and cleanliness of service areas.
  • Be involved in and/or conduct ongoing training of service specialist to maintain standards of service
  • Manage opening and/or closing inspection duties.
  • Maintain service cleanliness in front and back of the site.
  • Ensure positive overall client satisfaction.
  • Ability to interact with guests and/or associates in a courteous, empathetic and discreet manner.
  • Adhere to basic hygiene procedures and grooming standards.
  • Lead and perform duties of service technician during shift.


Physical Requirements:

  • Flexible and long hours sometimes required.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time.


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