Service Manager

Position Summary
Convene has completely reinvented the way that conference technology is integrated and used in meetings. Each room type is outfitted with an all-inclusive technology package that intends to cover every audiovisual resource that could reasonably be required. For special requests and needs, we provide complementary tech advisory during the pre-booking process so that integration can be planned for and properly budgeted in advance. Most importantly, we understand that the quality of technology productions is ultimately a public reflection on the meeting planner and the company he or she represents. That is why we carefully maintain our equipment like airplane engines by logging usage, proactively upgrading equipment, and changing bulbs in advance of the end of their useful life.

The Service Manager is responsible for assuring the success of all programs, while maintaining a profitable operation and high quality products and service levels. He/she is expected to share ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

Requirements
• College degree
• Minimum of 2 or more years of progressive experience in a conference center or a related field.
• Previous supervisory responsibility preferred.
• Strong knowledge of service standards, and different service types
• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations.

Duties & Functions
• Supervise and set up the service of culinary in a quick and efficient manner to participants and ensure that it follows The Program Execution Order.
• Supervise the service team and support staff including setup, utilities, maintenance, and security.
• Coordinate culinary service between the culinary team and service team.
• Keep culinary informed of accurate counts.
• Review menu/service with production and culinary teams.
• Enforce all rules and regulations and ability to carry out all safety and emergency programs.
• Monitor all beverage consumption.
• Follow all health and safety regulations and ensure sanitation and cleanliness of service areas.
• Be involved in and/or conduct ongoing training of service specialist to maintain standards of service
• Manage opening and/or closing inspection duties.
• Maintain service cleanliness in front and back of the site.
• Ensure positive overall client satisfaction.
• Ability to interact with guests and/or associates in a courteous, empathetic and discreet manner.
• Adhere to basic hygiene procedures and grooming standards.

Physical Requirements
• Flexible and long hours sometimes required.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time.
• Flexible and long hours sometimes required.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time.


Meet Some of Convene's Employees

Chris K.

Co-Founder & President

The most exciting thing about Convene [...], is a humble concept of improving to be 1% better every single day, as individuals and also as a company.

Danielle D.

Human Resources Manager

Danielle oversees the entire employee lifecycle, from in-depth interviews and a comprehensive onboarding process to continued learning and development throughout each individual’s career with Convene.


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