Production Specialist

Position Summary

  • Assist Production Managers in planning and coordinating multiple on-site programs in compliance with Convene Standards

Duties & Functions
General Requirements:

  • Serves as liaison between clients and operations
  • Effectively communicates both verbally and written, with all level of associates, clients, and all Convene departments in an attentive, friendly, courteous, service-oriented manner
  • Comply with Convene regulations to encourage safe and efficient conference center operations
  • Work closely with the Sales Department to prepare pre-program cost estimates, assist Relationship Managers in getting clients through the contract phase
  • Determine program needs and conduct client site visits
  • Profitably manage Convene provided services
  • Responsible for creation and distribution of PEO’s (Program Execution Orders) and program diagrams
  • Responsible for maintaining Convene registration desk: greeting and checking clients in
  • Completion of all participant security badges
  • Work in conjunction with building manager and building security
  • Conduct daily site inspections of all conference center areas for cleanliness and maintenance
  • Assist clients and participants with any requests day of program
  • Create final invoices and collect program balances
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
  • Attend weekly production meeting and daily PEO meetings
  • Responsible for printing daily menus and signage for each program
  • Responsible for shipping, receiving, and storage of program materials
  • Conducts administrative support when necessary
  • Perform additional duties as requested by Production Manager and/or General Manager
  • Maintain regular attendance in compliance with Convene Standards, as required by scheduling, which will vary according to the needs of the conference center


Education & Experience:

  • Minimum of High School graduate/GED
  • Minimum of 2 or more years of hospitality experience

Physical Requirements

  • Flexible and long hours sometimes required
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Stand, sit, or walk for an extended period of time

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