Production Manager

Position Summary

Production Manager plans and coordinates multiple events; supervise the work of operations staff; serves as the liaison between facility users and the facility staff, service providers and other stakeholders. Provide support and assistance with all 3rd party catering activities. Is active in the profitable management of concession operations and conducts administrative support as necessary. Plans and coordinates multiple onsite programs in compliance with Convene Standards.

Duties & Functions
General Requirements:
• Serves as liaison between clients and operations
• Effectively communicate both verbally and written, with all level of associates, clients, and all Convene departments in an attentive, friendly, courteous and service oriented manner
• Effectively listen to, understand, and clarify concerns raised by associates and clients
• Comply with Convene regulations to encourage safe and efficient conference center operations
• Work closely with Sales Department: Prepare pre-program cost estimates, assist relationship managers in getting clients through the contract phase
• Determine program needs by communicating with clients and conducting client site visit when necessary
• Profitably management of services provided by Convene
• Responsible for creation and distribution of PEO’s (Program Execution Orders) and program diagrams
• Accountable for how Convene registration desk is run
• Work in conjunction with building and building security
• Conduct daily site inspections of all conference center areas for cleanliness and maintenance and monitor quality of service in conference center operations
• Make personal contact with clients & participants and assist them with any requests during program
• Supervise proper calculation of all program checks and ensure client signatures
• Ensure collection of all program balances.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
• Conduct weekly production meeting, and daily PEO meetings
• Perform additional duties as requested by Director of Production / General Manager
• Maintain regular attendance in compliance with Convene Standards, as required by scheduling, which will vary according to the needs of the conference center
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Ensure preparation of required reports, including (but not limited to) associates schedules and quarterly actions plans
• Conduct ongoing training of Production Specialist / departmental and conference center training
• Conduct associate performance reviews in accordance with Convene standards

Education and Experience:
• Minimum of 3 or more years of hospitality experience, including some previous supervisory experience
• Minimum of Bachelor’s Degree in Hospitality or related field.
• Ability to lead other team members and work effectively with clients

Physical requirements
• Flexible and long hours sometimes required
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time


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