Production Manager

About Convene

Founded in 2009, Convene is the nation’s fastest-growing network of meeting, event and conference venues, integrating technology, hospitality, culinary, and human-centered design to create a transformative user experience. In partnership with leading commercial landlords, the company also provides on-demand space and hospitality services for building tenants and their employees through the first-ever workplace-as-a-service (WaaS) platform. With locations in New York City, Philadelphia and Washington, D.C., Convene has plans to expand to Boston, Los Angeles and Chicago in the future. Over 5,000 companies, including more than 65 percent of Fortune 100 companies, partner with Convene to host meetings and events of all sizes. Convene has been named one of Forbes’ 100 most promising companies, and one of Inc.’s fastest-growing companies. At the cornerstone of Convene’s massive growth, company culture remains an integral piece of Convene’s success. In 2016 Convene was awarded the Smart CEO top company culture award.

Position Summary

The Convene family is looking for a Production Manager to join us. Production Managers are responsible for planning and coordinating multiple events and on-site programs, supervising the work of production specialists and operations’ staff, and providing support and assistance with all 3rd party catering activitiesWe are looking for someone that can effectively lead the production team and build meaningful relationships with our clients, while profitably managing Convene’s concession and related operations. In this role, you will also serve as the liaison between facility users and the facility staff, service providers, and other stakeholders.

Duties & Functions

  • Serves as liaison between clients and operations
  • Effectively communicate both verbally and written, with all level of associates, clients, and all Convene departments in an attentive, friendly, courteous and service oriented manner
  • Effectively listen to, understand, and clarify concerns raised by associates and clients
  • Comply with Convene regulations to encourage safe and efficient conference center operations
  • Work closely with Sales Department: Prepare pre-program cost estimates, assist relationship managers in getting clients through the contract phase
  • Determine program needs by communicating with clients and conducting client site visit when necessary 
  • Profitably management of services provided by Convene
  • Responsible for creation and distribution of PEO’s (Program Execution Orders) and program diagrams
  • Accountable for how Convene registration desk is run
  • Work in conjunction with building and building security 
  • Conduct daily site inspections of all conference center areas for cleanliness and maintenance and monitor quality of service in conference center operations
  • Make personal contact with clients & participants and assist them with any requests during program
  • Supervise proper calculation of all program checks and ensure client signatures 
  • Ensure collection of all program balances. 
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
  • Conduct weekly production meeting, and daily PEO meetings
  • Perform additional duties as requested by Director of Production / General Manager
  • Maintain regular attendance in compliance with Convene Standards, as required by scheduling, which will vary according to the needs of the conference center
  • Must be able to multitask and prioritize departmental functions to meet deadlines
  • Ensure preparation of required reports, including (but not limited to) associates schedules and quarterly actions plans
  • Conduct ongoing training of Production Specialist / departmental and conference center training
  • Conduct associate performance reviews in accordance with Convene standards


Competencies

  • Minimum of 3 or more years of hospitality experience, including some previous supervisory experience
  • Minimum of Bachelor’s Degree in Hospitality or related field. 
  • Ability to lead other team members and work effectively with clients

Physical requirements

  • Flexible and long hours sometimes required
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time

 


Meet Some of Convene's Employees

Chris K.

Co-Founder & President

The most exciting thing about Convene [...], is a humble concept of improving to be 1% better every single day, as individuals and also as a company.

Danielle D.

Human Resources Manager

Danielle oversees the entire employee lifecycle, from in-depth interviews and a comprehensive onboarding process to continued learning and development throughout each individual’s career with Convene.


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