Production Manager

Company Summary
Convene is reimagining how space, service and technology can support more productive and enjoyable meetings. We are inspired by the belief that environments have the power to positively influence the activities that happen within them. The strategic importance of a client event and the resounding implication of its outcome give us a profound sense of responsibility and purpose. Meeting and event planners find a consistency in our brand and services while experiencing the ease of doing business with us.

The creativity that is cultivated by our spaces and productivity efficiencies lead to amazing ideas and better flow of business. We help our clients work better, enhance collaboration, and support them in achieving their goals. We are honored and grateful to be the host of these occasions, and that’s why we are committed to pursuing better ways to supporting them. We are now starting to reshape the largest industry in the world to better serve the needs of the 21st century. We have thought about what the future of meetings and workplace hospitality looks like, and we’re actively working to build that vision.

Role Summary
We might host Fortune 500 companies’ most important meetings and events, but we don’t believe in “business to business transactions”. Rather, we see business as a combination of human to human interactions. We see extraordinary potential in ordinary people, and we fully support your development. Working at Convene means building, learning, collaborating, growing, and celebrating every day. We want you to be relentless, to work on and build things you can be proud of.

The Convene family is looking for a Production Manager to join us. Production Managers are responsible for planning and coordinating multiple events, supervising the work of operations’ staff, and providing support and assistance with all 3rd party catering activities. We are looking for someone that can effectively lead the production team and build meaningful relationships with our clients, while profitably managing Convene’s concession and related operations. In this role, you will also serve as the liaison between facility users and the facility staff, service providers, and other stakeholders.

- Minimum Bachelor’s Degree in Hospitality or related field
- Minimum 3 years’ experience in hospitality, including some previous supervisory experience
- Ability to lead other team members
- Ability to work effectively with clients

Duties and Responsibilities
- Serve as liaison between clients and operations
- Effectively communicate both verbally and written, with all level of associates, clients, and all Convene departments in an attentive, friendly, courteous, and service-oriented manner
- Effectively listen to, understand, and clarify concerns raised by associates and clients
- Comply with Convene regulations to encourage safe and efficient conference center operations
- Work closely with Sales Department; prepare pre-program cost estimates, assist relationship managers in getting clients through the contract phase
- Determine program needs by communicating with clients and conducting client site visits when necessary
- Profitably manage services provided by Convene
- Responsible for creation and distribution of PEO’s (Program Execution Orders) and program diagrams
- Accountable for Convene registration desk and related processes, such as check-in
- Work in conjunction with building and building security
- Conduct daily site inspections of all conference center areas for cleanliness and maintenance and monitor quality of service in conference center operations
- Make personal contact with clients and participants and assist them with any requests during program
- Supervise proper calculation of all program checks and ensure client signatures
- Ensure collection of all program balances
- Maximize efforts toward productivity, identify problem areas and assist in implementing solutions
- Conduct weekly production meeting and daily PEO meeting
- Perform additional duties as requested by Director of Production/General Manager
- Maintain regular attendance in compliance with Convene Standards, as required by scheduling, which will vary according to the needs of the conference center
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Ensure preparation of required reports, including (but not limited to) associates schedules and quarterly action plans
- Conduct ongoing training of Production Coordinators/departmental and conference center training
- Conduct associate performance reviews in accordance with Convene standards
- Administrative support

Physical Requirements
- Flexible and long hours sometimes required
- Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Ability to stand, sit, or walk for an extended period of time

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