Hospitality Service Technician (Part Time)

About Convene

Founded in 2009, Convene is the nation’s fastest-growing network of meeting, event and conference venues, integrating technology, hospitality, culinary, and human-centered design to create a transformative user experience. In partnership with leading commercial landlords, the company also provides on-demand space and hospitality services for building tenants and their employees through the first-ever workplace-as-a-service (WaaS) platform. With locations in New York City, Philadelphia and Washington, D.C., Convene has plans to expand to Boston, Los Angeles and Chicago in the future. Over 5,000 companies, including more than 65 percent of Fortune 100 companies, partner with Convene to host meetings and events of all sizes. Convene has been named one of Forbes’ 100 most promising companies, and one of Inc.’s fastest-growing companies. At the cornerstone of Convene’s massive growth, company culture remains an integral piece of Convene’s success. In 2016 Convene was awarded the Smart CEO top company culture award.

 

Role Summary

The Service Technician provides genuine anticipatory service to clients and participants in all aspects of meeting and conference services. The purpose of this position is to interact with our clients and ensure they have a great experience at Convene. He/she works in partnership with the Culinary, Production and Technology teams to ensure we are exceeding the expectations of our clients. At all times, the Service Technician is expected to be attentive to our client needs and make them feel welcome, important and relaxed. Our employees carry our Core Values every day: genuine, relentless, integrity and teamwork.


Duties & Responsibilities

  • Greet all clients with enthusiasm and friendliness
  • Maintain a warm and friendly demeanor at all times
  • Provide world-class service in accordance with our Brand Standards
  • Set up, replenish, maintain, and breakdown Food and Beverage stations
  • Accommodate special client needs and last minute requests
  • Develop relationships with clients
  • Accurately answer client questions about culinary and our spaces in a friendly manner
  • Read, understand and execute Program Execution Orders
  • Follow checklists and Standard Operating Procedures 
  • Set up and breakdown conference rooms and refreshing rooms as needed
  • Perform facility maintenance
  • Maintain safe, clean, organized, and well-stocked work areas
  • Responsible for constant sanitation, organization, and proper food handling
  • Have full knowledge of menus, recipes, and other pertinent information
  • Perform opening, mid-shift, and closing duties in accordance with company standards
  • Perform cleaning duties including: wiping down tables and chairs, cleaning glasses, washing dishes, polishing glass and silverware, and making rollups
  • Maintain a professional appearance at all times
  • Maintain professional working relationships with team
  • Perform additional duties as assigned

Requirements

  • High school/GED diploma
  • Minimum of 2 years of server experience
  • Basic knowledge of food and beverage


Knowledge and Skills

  • Proven excellent communication and interpersonal skills
  • Proven good organizational skills
  • Must be highly motivated and ready to lead other team members 
  • Proficient in multi-tasking
  • Food Hygiene or Food Handling Certificate preferred
  • TIPS Certification preferred


Physical Requirements

  • Flexible and long hours sometimes required
  • Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
  • Ability to reach overhead and below the knees
  • Ability to stand, sit and walk for an extended period of time

Meet Some of Convene's Employees

Danielle D.

Human Resources Manager

Danielle oversees the entire employee lifecycle, from in-depth interviews and a comprehensive onboarding process to continued learning and development throughout each individual’s career with Convene.

Desiree O.

Production Manager

Desiree works directly with company customers to build and maintain relationships by collaborating with clients to brainstorm, plan, and execute perfect meetings, conferences, and events.


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