Hospitality Service Technician (Full-Time)

We're seeking a Hospitality Service Technician (full-time) to join our Operations team in New York City. The Hospitality Service Technician will report directly to the Service Manager or Supervisor.

What You'll Do:

The Service Technician will provide genuine anticipatory service to clients and participants in all aspects of hospitality and conference services. In this position, you will interact with our clients and ensure they have a great experience at Convene. You will work in partnership with the Culinary, Production, Technology teams to ensure we are exceeding the expectations of our clients. At all times, the Service Technician is expected to be attentive to our clients' needs and make them feel welcomed, important, and relaxed. We need someone with excellent communication and interpersonal skills, as well as someone highly motivated and ready to work with others. Our employees carry our Core Values every day: Genuine, Relentless, Integrity, and Teamwork.

  • Greet all clients with enthusiasm and friendliness
  • Maintain a warm and friendly demeanor at all times
  • Provide world-class service, in accordance with our Brand Standards
  • Set up, replenish, maintain, and breakdown Food and Beverage stations
  • Accommodate special client needs and last minute requests
  • Develop relationships with clients
  • Accurately answer client questions about culinary and our spaces in a friendly manner
  • Read, understand, and execute Program Execution Orders
  • Follow checklists and Standard Operating Procedures
  • Set up and breakdown conference rooms and refreshing rooms as needed
  • Perform facility maintenance
  • Maintain safe, clean, organized, and well-stocked work areas
  • Responsible for constant sanitation, organization, and proper food handling
  • Have full knowledge of menus, recipes, and other pertinent information
  • Perform opening, mid-shift, and closing duties in accordance with company standards
  • Perform cleaning duties including: wiping down tables and chairs, cleaning glasses, washing dishes, polishing glass and silverware, making rollups
  • Maintain a professional appearance at all times
  • Maintain professional working relationships with team
  • Perform additional duties as assigned

What We Look For:
  • High school/GED diploma
  • Minimum 2 years server experience
  • Basic knowledge of food and beverage
  • Proven excellent communication and interpersonal skills
  • Proven good organizational skills
  • Must be highly motivated and ready to lead other team members
  • Proficient in multi-tasking
  • Food Hygiene or Food Handling Certificate preferred
  • TIPS Certification preferred
  • Flexible and long hours sometimes required.
  • Ability to move, carry, push, pull and place objects up to 25 pounds without assistance
  • Ability to reach overhead and below the knees
  • Ability to stand, sit, and walk for an extended period of time


Who We Are:

Convene designs and services premium places to work, meet, and host inspiring events. Through strategic partnerships with prominent commercial landlords, Convene operates a network of hospitality-driven locations in Class A office buildings across major cities. Convene has raised $260M in equity funding to date, and has been named one of America's 100 Most Promising Companies by Forbes and a Best Workplace by both Inc. and Fortune Magazine.

For more information: Take a peek into Convene's NYC headquarters and learn more about our award-winning culture in NASDAQ's Cultural Capital web series, take a tour of our largest location, and read a case study on how Convene has reinvented commercial real estate.

Recent Accolades
  • Certified Great Place to Work® 2017-2020
  • 2019 Fortune Magazine #7 Best Workplace in New York
  • One of Inc. Magazine's Best Workplaces 2018
  • 2018 Fortune Magazine Best Small & Medium Workplaces U.S.
  • 2017 Fortune Magazine #11 Best Workplace in New York
  • One of LinkedIn's Most In-Demand Startups
  • One of Forbes Most Promising Companies
  • One of Crain's New York Fastest Growing Companies

We're Here For You:

At Convene, you'll receive:
  • Excellent health coverage for you and your family
  • Medical and insurance navigation support
  • Generous paid time off, including an extra day off during the month of your birthday
  • 401K match
  • Discounts on phone plans and gym memberships
  • Professional development support
  • Access to healthy meals and snacks at work

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.


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