Hospitality Service Technician (Full-Time)

About Convene

At Convene, we’re changing the way the world works by transforming the way businesses work. By partnering with the largest landlords in commercial real estate, we design and service the next generation office building – one that feels more like a full-service, lifestyle hotel. Our integrated “workplace-as-a-service” platform gives building tenants and enterprise clients access to a growing network of premium meeting and event spaces, flexible workspaces, hospitality services, and curated experiences for users, all connected by Convene’s proprietary technology platform. Founded in 2009, Convene has locations in New York City, Boston, Philadelphia, and Washington, D.C., with plans to expand globally. The company has been named one of America’s 100 Most Promising Companies by Forbes, one of America’s fastest growing companies by Inc. Magazine, and the #11 Best Workplace in New York by Fortune Magazine.

Role Summary

The Service Technician provides genuine anticipatory service to clients and participants in all aspects of meeting and conference services. The purpose of this position is to interact with our clients and ensure they have a great experience at Convene. He/she works in partnership with the Culinary, Production and Technology teams to ensure we are exceeding the expectations of our clients. At all times, the Service Technician is expected to be attentive to our client needs and make them feel welcome, important and relaxed. Our employees carry our Core Values every day: genuine, relentless, integrity and teamwork.

Duties & Responsibilities

  • Greet all clients with enthusiasm and friendliness
  • Maintain a warm and friendly demeanor at all times
  • Provide world-class service in accordance with our Brand Standards
  • Set up, replenish, maintain, and breakdown Food and Beverage stations
  • Accommodate special client needs and last minute requests
  • Develop relationships with clients
  • Accurately answer client questions about culinary and our spaces in a friendly manner
  • Read, understand and execute Program Execution Orders
  • Follow checklists and Standard Operating Procedures 
  • Set up and breakdown conference rooms and refreshing rooms as needed
  • Perform facility maintenance
  • Maintain safe, clean, organized, and well-stocked work areas
  • Responsible for constant sanitation, organization, and proper food handling
  • Have full knowledge of menus, recipes, and other pertinent information
  • Perform opening, mid-shift, and closing duties in accordance with company standards
  • Perform cleaning duties including: wiping down tables and chairs, cleaning glasses, washing dishes, polishing glass and silverware, and making rollups
  • Maintain a professional appearance at all times
  • Maintain professional working relationships with team
  • Perform additional duties as assigned

Requirements

  • High school/GED diploma
  • Minimum of 2 years of server experience
  • Basic knowledge of food and beverage

Knowledge and Skills

  • Proven excellent communication and interpersonal skills
  • Proven good organizational skills
  • Must be highly motivated and ready to lead other team members 
  • Proficient in multi-tasking
  • Food Hygiene or Food Handling Certificate preferred
  • TIPS Certification preferred

Physical Requirements

  • Flexible and long hours sometimes required
  • Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
  • Ability to reach overhead and below the knees
  • Ability to stand, sit and walk for an extended period of time

Meet Some of Convene's Employees

Karen C.

Technical Product Manager

Karen collaborates with the Convene Engineering Team to ensure the company’s online booking application meets both client and business requirements.

Sarah S.

Director, Solutions

Sarah brainstorms and implements ideas for activated amenity partnerships that will help landlords and the company offer more evolved spaces, services, and solutions.


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