Account Coordinator, Enterprise Sales

About Convene

At Convene, we’re changing the way the world works by transforming the way businesses work. By partnering with the largest landlords in commercial real estate, we design and service the next generation office building – one that feels more like a full-service, lifestyle hotel. Our integrated “workplace-as-a-service” platform gives building tenants and enterprise clients access to a growing network of premium meeting and event spaces, flexible workspaces, hospitality services, and curated experiences for users, all connected by Convene’s proprietary technology platform. Founded in 2009, Convene has locations in New York City, Boston, Philadelphia, and Washington, D.C., with plans to expand globally. The company has been named one of America’s 100 Most Promising Companies by Forbes, one of America’s fastest growing companies by Inc. Magazine, and the #11 Best Workplace in New York by Fortune Magazine.

Role Summary
The Sales team is looking for an Account Coordinator to join our Convene family. We are specifically seeking someone to join the newest division of Convene, WorkPlace. Account Coordinators are responsible for executing an efficient and accurate process for incoming leads for the Sales team. As an Account Coordinator, you will be responsible for handling the entire sales process for any WorkPlace leads. We’re looking for someone energetic, positive, motivated and coachable that can be a persuasive first point of contact for all leads, both those coming through our official inbound channels, as well as supporting the Account Director with his/her inbound lead flow.

Competencies

  • College Degree required BS/BA
  • Ability to work effectively with clients
  • Energetic, positive, motivated, personable, coachable and work well with others

Duties and Responsibilities

  • Records, sources, assigns and tracks all incoming leads
  • First point of contact for all leads coming through the call center
  • Accurately enters all inquiry and task information for incoming web leads
  • Ensures consistent client information flow between initial inquiry, salesforce and sales team
  • Have a thorough knowledge of Salesforce, correctly entering account and booking information and running necessary weekly lead and booking reports
  • Be able to explicitly state what the Convene WorkPlace’s All-Inclusive Membership Packages include
  • Be able to understand the Convene contract clauses, terms and conditions
  • Identify peak and off-peak periods, and provide accurate pricing through use of space minimums
  • Know the product: be familiar with each property, as well as each room’s capacity and capabilities
  • Build strong working relationships with on-site General Managers and Production Teams
  • Work closely with the Marketing Team and Sales Operations Manager to run weekly lead reports and analyze lead data
  • Participate as an active member of the sales team, attend all sales meetings
  • Respond in a timely manner to all requests, projects, or tasks made from your superiors

Physical Requirements

    • Ability to sit at a desk and work at a computer for up to 8 hours a day

Communication

  • Attend all sales meetings
  • Respond in a timely manner to all requests, projects, or tasks made from your superiors

Time Allocation

    • Lead Coordination: 60%
    • Sales Process: 40%

Meet Some of Convene's Employees

Chris K.

Co-Founder & President

The most exciting thing about Convene [...], is a humble concept of improving to be 1% better every single day, as individuals and also as a company.

Danielle D.

Human Resources Manager

Danielle oversees the entire employee lifecycle, from in-depth interviews and a comprehensive onboarding process to continued learning and development throughout each individual’s career with Convene.


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