Account Coordinator

About Convene

C
onvene is reimagining how space, service and technology can support more productive and enjoyable meetings. We are inspired by the belief that environments have the power to positively influence the activities that happen within them. The strategic importance of a client event and the resounding implication of its outcome give us a profound sense of responsibility and purpose. Meeting and event planners find a consistency in our brand and services while experiencing the ease of doing business with us.

The creativity that is cultivated by our spaces and productivity efficiencies lead to amazing ideas and better 
flow of business. We help our clients work better, enhance collaboration, and support them in achieving their goals. We are honored and grateful to be the host of these occasions and that’s why we are committed to pursuing better ways to supporting them. We are now starting to reshape the largest industry in the world to better serve the needs of the 21st Century. We have thought about what the future of meetings and workplace hospitality looks like and we’re actively working to build that vision.

We might host Fortune 500 companies’ most important meetings and events but we don’t believe in
“business to business transactions”. Rather, we see business as a combination of human to human interactions. We see extraordinary potential in ordinary people and we fully support your development.Working at Convene means building, learning, collaborating, growing, and celebrating every day. We want you to be relentless, to work on and build things you can be proud of. 

Role Summary

The Sales team is looking for an Account Coordinator to join our Convene family. Account Coordinators are responsible for executing an efficient and accurate process for incoming leads for the Sales team. As an Account Coordinator, you will be responsible for handling the entire sales process for any leads of 25 participants or less, specifically from accounts not currently owned by a Sales team member. We’re looking for someone energetic, positive, motivated and coachable that can be a persuasive first point of contact for all leads coming through the call center.

Competencies

  • College Degree Required BS/BA
  • Ability to work effectively with clients
  • Energetic, positive, motivated, personable, coachable and work well with others

 Duties and Responsibilities

  • Records, sources, assigns and tracks all incoming leads
  • First point of contact for all leads coming through the call center
  • Accurately enters all inquiry and task information for incoming web leads
  • Ensures consistent client information flow between initial inquiry, Salesforce and sales team
  • Have a thorough knowledge of Salesforce, correctly entering account and booking information and
    running necessary weekly lead and booking reports
  • Be able to explicitly state what the Convene All-Inclusive Daily Meeting Packages include
  • Be able to understand the Convene contract clauses, terms and conditions
  • Identify peak and off-peak periods, and provide accurate pricing through use of space minimums
  • Know the product: be familiar with each property, as well as each room’s capacity and capabilities
  • Build strong working relationships with on-site General Managers and Production Teams
  • Work closely with the Marketing Team and Sales Operations Manager to run weekly lead reports and analyze lead data- Participate as an active member of the sales team, attend all sales meetings
  • Respond in a timely manner to all requests, projects, or tasks made from your superiors

 Physical Requirements

  • Ability to walk between properties
  • Some Air/Train travel required
  • Flexible and long hours sometimes required
  • Move, lift, carry, push, pull and place objects weighing less than or equal to 25 pounds without assistance
  • Reach overheard and below the knees, including bending, twisting, pulling, and stooping
  • Stand, sit, or walk for an extended period of time

Meet Some of Convene's Employees

Chris K.

Co-Founder & President

The most exciting thing about Convene [...], is a humble concept of improving to be 1% better every single day, as individuals and also as a company.

Danielle D.

Human Resources Manager

Danielle oversees the entire employee lifecycle, from in-depth interviews and a comprehensive onboarding process to continued learning and development throughout each individual’s career with Convene.


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