Member (Client) Solutions Director
WHO WE ARE
ContextMedia:Health improves health outcomes for patients, providers and life science companies. We provide technologies incorporating hardware, software and media content that educates, empowers and activates people living with a chronic condition to improve their quality of life. With presence in 25,000 healthcare practices nationally, we continue to scale 265% YOY and have been recognized by Forbes, Crain's and Inc for our culture, business growth and innovation.
We are a group of creative problem-solvers - with hustle and grit in our DNA - who fight until we win, and do so collaboratively. We believe in communication with transparency, purpose before self and ownership over outcomes.
WHO WE NEED
Member Solutions Executives (MSEs) own our client (member) relationships with on-site staff at physician practices and healthcare systems nationwide and proactively strengthen communication to understand their needs, capture feedback to help improve our product offerings, and quarterback upkeep and maintenance of devices. We strive for customer happiness, not just satisfaction, and measure this through NPS. The second key goal for the team is to introduce new (free) educational products to our members and get them excited and trained to leverage the latest technology to improve their workflow and fulfill their patient education needs. We don't have annual renewals or even contracts, but we have 98.9% retention due to the quality of our engagement.
As a leader for this team, your success will be determined by serving and empowering your team through training, mentorship, communication, creative problem-solving and understanding innovative ways to best deliver world-class service to our unique members. You will be responsible for scaling processes, strengthening internal communication, studying pattern recognition for operational efficiencies, and synchronizing with others such as sales, marketing, engineering and media to deliver exceptional experiences to patients via our educational platforms. A leader at ContextMedia is expected to take initiative, bring a diverse voice, be fearless in trying new ways to enhance our service and take ownership over outcomes aligned with business objectives. Our organization has a NPS of 46 and we strive to take it even higher.
You must be a problem-solver, exhaustive, and customer-centric. You can never be too prepared for a situation and when an unforeseen one arises, you’ll need to think on your feet. The Director of Client Solutions will need experience leading and managing a team, along with past experience in a sales and/or account management roles. We strongly believe in white-glove service for our member physician practices and want someone who has a passion for setting the performance bar high, enjoys the autonomy and responsibility of owning fast growth, and thrives in an energetic team environment.
Intrigued? The MSE team shared more - watch this video!
HOW TO APPLY
Please submit a resume and cover letter describing why you'd like to join the ContextMedia family.
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