Client Success Specialist
WHO WE ARE
ContextMedia:Health improves health outcomes for patients, providers and life science companies. We provide technologies incorporating hardware, software and media content that educates, empowers and activates people living with a chronic condition to improve their quality of life. With presence in 25,000 healthcare practices nationally, we continue to scale 265% YOY and have been recognized by Forbes, Crain's and Inc for our culture, business growth and innovation.
We are a group of creative problem-solvers - with hustle and grit in our DNA - who fight until we win, and do so collaboratively. We believe in communication with transparency, purpose before self and ownership over outcomes.
WHO WE NEED
We are looking for a Client Success Specialist (CSS) to work in coordination with our Client Success Executives (CSE) who own the relationships with our key clients and are responsible for the retention and growth strategy within their assigned accounts. Other responsibilities will include helping a CSE with key events, follow up, and other client facing activities, including onsite visits. They will also work on internal projects by partnering with multiple CMH departments to ensure the clients needs are being met. The CSS should be driven and motivated to ensure customer satisfaction and retention of all key clients.
The Client Success Specialist position requires strong communication and collaboration skills, project management skills and the ability to work both internally and externally with an excellent sales aptitude. This role also involves up-selling new product offerings and conducting training events to existing clients, as well as creative problem solving. We work hand in hand with our clients to engage their patients in a meaningful way. We need a charismatic leader who has provided white-glove customer service and is a solutions- oriented evangelist with a presence that gains respect, exudes credibility, and has the confidence to deliver under pressure.
- Minimum of two (2) years experience in Healthcare on a client facing team
- Ability to be a self starter and to function effectively during times of change and growth
- Outstanding customer service skills and attitude, with the ability to successfully answer questions, resolve problems, and provide general assistance
- Experience working in a rapidly growing organization
- Strong presentation skills and consultative closing skills
- Ability to travel to client locations as necessary
HOW TO APPLY
Please submit a resume and cover letter describing why you'd like to join the ContextMedia family
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