Client Success Manager
WHO WE ARE
ContextMedia:Health improves health outcomes for patients, providers and life science companies. We provide technologies incorporating hardware, software and media content that educates, empowers and activates people living with a chronic condition to improve their quality of life. With presence in 25,000 healthcare practices nationally, we continue to scale 265% YOY and have been recognized by Forbes, Crain's and Inc for our culture, business growth and innovation.
We are a group of creative problem-solvers - with hustle and grit in our DNA - who fight until we win, and do so collaboratively. We believe in communication with transparency, purpose before self and ownership over outcomes.
WHO WE NEED
We need someone with excellent communication skills, both written and verbal, who has a strong sense of personal ownership to deliver on client expectations. Our Sponsorship Sales team is based in NYC and partners with healthcare companies in the pharmaceutical, devices and CPG industries. We help them deliver their advertising campaigns to patients nationwide as they engage with their health and seek better solutions during their physician visit.
The Client Success Manager is responsible for all delivery of assets, coordinating with our internal media and operations teams – based in Chicago – to ensure timely and accurate campaign scheduling, and reporting on campaign performance to the sales team internally as well as the clients externally. The intensity begins from the time the deal is inked to ensure the utmost excellence in the quality of our operations and the integrity of our campaign delivery. Our NPS is 46 and we strive daily to set an even higher benchmark by delivering amazing client support.
- Experience working on digital client services and project coordination, utilizing strong PowerPoint, Excel and CRM-database skills. Digital media is strongly preferred.
- Take initiative, be creative and have ownership over outcomes in recommending steps for campaign optimization, notifying a salesperson or client of a campaign issue, or making suggestions to streamline ad operations.
- Comfort working in a client-facing environment, having prioritized deliverables across multiple stakeholders, and communicated with a diverse group of team members.
- We're looking for a hard-working person, who has a strong sense of urgency.
HOW TO APPLY
Please submit a resume and cover letter describing why you'd like to join the ContextMedia family.
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