Member Service Representative
About the Position:
Our Member Service Representatives (MSR) are responsible for providing superior member service and sales to enhance member relationships and exceed member expectations. MSRs assist members with basic financial questions and concerns, open new accounts, handle loans and being our members, full-service representative.
What we ask of you:
As a MSR, you will assist members with basic financial transactions and open new accounts, including IRA accounts. You will originate loan applications, make recommendations for approval and denial, and obtain application loan documents for successful loan closings. You will be responsible for possessing a working knowledge of business accounts and services and perform account maintenance when necessary. You will cross-sell credit union products and services, recognize and act upon referral opportunities to achieve individual sales goals.
We ask that you have excellent written and verbalcommunication skills, excellent listening skills, provide aprofessional image, ability to solve problems in a timely manner and diffuse difficult member interactions, good empathy skills, and have a working knowledge of current technology and business structures. We also require that you have availability until 6:30pm on weekdays and Saturdays until 12:30pm.
You must be genuine (sincere, honestand authentic), be passionate(love what you do), be purposeful (resolvedand determined), like to be thesolution (innovative and empowered), and be a servant leader (leadyourself and others well).
See Inside the Office of Consumers Credit Union
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