Member Service Center Representative

Our Member Service Center Representatives (MSCR) provide superior member servicethrough various forms of contact to enhance member relationships and exceedmember expectations. MSCRs assist members with basic financial questions andconcerns, educate members on all products and services available and help buildthe membership base by opening new accounts and creating loan referrals, overthe phone in our Member Service Center (MSC).

Must haves:

  • Be Genuine: sincere, honest and authentic
  • Be Passionate: love what you do
  • Be Purposeful: resolved, determined
  • Be the Solution: innovative & empowered
  • Be a Servant Leader: lead yourself and others well

Availability until 7-7:30pmweekdays and 1:30pm Saturdays required.


Meet Some of Consumers Credit Union's Employees

Renee Z.

Mortgage Loan Officer

Renee works directly with members, educating and supporting them in making good decisions when it comes to the significant undertaking of building, purchasing, or refinancing a home.

Clarence L.

Office Manager

Clarence works at Consumers Credit Union’s office in downtown Kalamazoo, supporting his team in delivering fantastic member service while also building relationships with local business owners.


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