Senior IT Support Engineer
Job Title: Senior IT Support Engineer
Location: Portland, OR
Reports to: Manager, IT Support
The Senior IT Support Engineer will use established analysis techniques to provide IT support to internal end-users. Responsible for configuring and setting-up desktops and laptops; consults with users to troubleshoot software and hardware issues and finds resolutions; publishes resolutions onto comScore's wiki FAQ page and manages teleco systems. Evaluate hardware and software solutions and make recommendations to senior management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Owns assigned technical support area (i.e. phone system and/or video conferencing), maintains the infrastructure, manages the system and performs upgradesServes as point of contact for assigned area of expertiseDevelops and sets laptop imaging standards and configurations standardPerforms advanced system configurations, back-ups and system level changesProvides IT support through the ticketing systemTrains, mentors and coaches' othersTroubleshoot technical issues with hardware, software and all user devices.Install and configure software, related hardware and mobile devices for all users both remote and local.Configure and deploy equipment for new users and provide technical training as needed.Create and maintain documentation on standard operating procedures.Create and maintain technical documentation for the IT Support knowledgebase.Evaluate software and hardware solutions for use in the comScore environment.Manage advanced projects as needed.
Bachelor's degree in Computer Science or 5+ years of professional experience servicing and supporting small and medium business networks and/or products in a Tier 2 support role.3+ years' experience with Mac (IOS systems)3+ years' experience in implementing and supporting Microsoft operating systems, wide variety of applications, and networking technologies.3+ years' IT leadership experience.3+ LAN, WAN and VoIP phone systems experienceLinux experience preferredHighly motivated and goal oriented with strong focus on providing a superior customer serviceDemonstrable experience supporting local and remote offices. Occasional travel required within PortlandEffective relationship management, communication, and presentation skills with demonstrated success dealing effectively with customers, vendors, peers and senior management.Experience with troubleshooting software and hardware issues
About comScore: comScore, Inc. (OTC: SCOR) is a leading cross-platform measurement company that measures audiences, brands and consumer behavior everywhere.
comScore is a recognized global leader in cross-platform measurement of audiences, advertising and consumer behavior. Built on precision and innovation, comScore combines proprietary TV, digital and movie viewing data with vast demographic details to measure consumers' multiscreen behavior at scale. With more than 3,200 clients and a global footprint that spans more than 75 countries, comScore is delivering the future of media measurement.
EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.
Senior IT Support Engineer
Req ID: 20512
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