Business Support Senior Administrator

JOB DESCRIPTION

Location: Bristol (Hybrid)
In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

The Deposit Protection Service (DPS), a division of Computershare, manages one of three Tenancy Deposit Protection Schemes across the UK. These government-approved schemes are designed to securely safeguard tenants' deposits in accordance with legal requirements throughout the duration of a tenancy. Learn more about The Deposit Protection Service here.

As a Business Support Senior Administrator, you will work at a strategic regional level within the division, partnering closely with teams across the DPS business, including Operations, the DPS Contact Centre, Risk, Billing, and the Financial Crime Unit. You'll have the chance to take ownership of your workload, manage tight deadlines confidently, and work independently while making a real impact across the business.

A role you will love

You'll report to the Business Support Manager and focus on managing escalated queries from the Administration Support Team to ensure workloads are completed in line with internal service level agreements. You'll provide oversight and guidance to team members while supporting the Business Support Manager.

As a Senior Business Support Administrator, your responsibilities will include preparing daily and weekly reports, checking data accuracy, and supporting government reporting and risk presentations. You'll also help resolve system-related issues by logging, categorising, and prioritising incidents quickly and efficiently. You'll keep stakeholders updated, share important communications across the business. Key responsibilities include, but are not limited to:

• Manage Subject Access Requests (SARs) and make sure they're completed on time
• Provide clear and helpful responses to client and colleague queries, both written and verbal
• Stay up to date with Business Support Team processes and wider business procedures
• Act as a Business Continuity Champion or Deputy, ensuring all obligations are met
• Work independently and confidently, even when deadlines are tight
• Support risk management and take on ad-hoc projects when needed
• Review and improve processes to make the team more efficient and effective

This hybrid role involves 3 days in the office and 2 days working from home, with a 35-hour work week, Monday to Friday. Starting salary is £26,000, dependent on experience and interview performance. Candidates must live within an hour's commute of our Bristol office (Bridgwater Road, South Bristol, BS13 8AE).

What will you bring to the role?

To succeed as a Business Support Senior Administrator, you'll bring a proactive approach, confidence in working independently, and a keen eye for detail when handling reports. You'll be a reliable source of support for the team and have the drive to make a positive impact across the business. Here are other essential requirements:

• Strong attention to detail
• Great knowledge of Microsoft Excel and Word
• Problem-solving mindset with the ability to offer solutions and recommendations
• Understanding of compliance and escalation procedures
• Excellent written and verbal communication skills, adaptable to various audiences
• Ability to build effective relationships with internal and external stakeholders
• Working knowledge of the Deposit Protection Service (desirable)

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Client-provided location(s): Bristol, United Kingdom

Job ID: Computershare-9888

Employment Type: FULL_TIME

Posted: 2025-11-13T18:39:21