Head of Operations - EAST

    • New York, NY

Company Overview:

Compass is streamlining the home buying and selling experience by building the single software platform for all real estate activities. Founded in 2012, Compass combines the best technology and personalized service to power all real estate activities in 100+ U.S. cities, all in service of our mission to help everyone find their place in the world.

Team Overview:

As the Head of Operations - East, you are a talented professional who is passionate about introducing technology to real estate. You are excited to build world class scalable operations for a high growth company. Working directly with the East Regional President, you will ensure operational excellence while owning responsibility for identifying and building infrastructure elements critical to the region. You and your team will work closely with functional leaders in product, engineering, operations, and finance in New York City as well as local leadership across all East Regional markets.

What you will do:

  • Work hand in hand with the East Regional President to ensure success for all East Regional markets spanning the entirety of business critical topics
  • Measure and continually improve metrics and KPIs setting priorities and driving continuous improvement against results and targets
  • Build and implement strategies with market leaders to achieve overall company strategic priorities (e.g., technology adoption, inventory initiatives, people and culture initiatives, marketing operations)
  • Develop robust and scalable infrastructure that will allow us to expand our customer base & footprint across the East with speed and quality
  • Develop tools and processes to drive fiscal discipline and accountability
  • Ensure day to day high priority regional issues are resolved thoroughly, with a strong customer-service mindset 

Who you are:

  • 8+ years of experience in business operations, business development or management consulting
  • Ability to “see around corners” - diagnosing and treating issues before they boil over
  • Experience managing teams and multiple projects simultaneously
  • MBA/advanced degree preferred, but not required
  • Strong strategic planning and management skills
  • Data driven decision maker with strong analytical thinking
  • Solution-oriented mindset and work approach
  • Excellent communicator who can effectively manage multiple stakeholders
  • Charisma and a natural ability to connect with others
  • Experience growing and managing teams and developing employees
  • Agile and organized working style to manage and consistently prioritize key initiatives
  • Creative problem-solving abilities and a glass-half-full mentality
  • Ability to empower and inspire the collective team
  • Passion to help build the future of real estate

At Compass, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. 

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