Agent Success Manager

As a member of our Agent Operations Team, you will oversee the agent experience at Compass, collaborating across departments to provide best-in-class agent support. As an in-house brand ambassador, you’ll work with our talented team of marketing strategists, graphic designers, product engineers, and real estate experts to anticipate agents’ needs and develop innovative solutions. You’ll develop a nuanced understanding of agents’ businesses and operational needs and will work closely with Compass leadership to continuously improve our agent resources and offerings. The Agent Operations Team is an integral part of the Agent Management, Operations, and Human Capital efforts at Compass.

At Compass You Will:

  • Spearhead new agent orientation, executing comprehensive preparation to ensure a smooth transition experience and setting the bar for the agent experience at Compass

  • Collaborate with talented specialists and industry experts in NY and LA to provide best-in-class agent support

  • Utilize innovative technology that empowers you and your team to field agent requests thoroughly and efficiently

  • Lead presentations and agent training sessions on our innovative proprietary technology and other key tools and platforms

  • Work closely with Compass leadership to monitor agent satisfaction and support agents’ operational needs

  • Solicit agent feedback and suggestions to improve processes and expand agent support

What We're Looking For:

  • B.A. or B.S. degree

  • Impeccable attention to detail and problem-solving skills

  • Team player adept at collaborating with others

  • Self-starter attitude and ability to exercise judgment and problem-solve with minimal supervision

  • Continuous desire to improve existing processes and develop creative solutions

  • Exceptional written and verbal communication

  • 1-2 years of start-up, technology, marketing or real estate experience a plus

At Compass, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.


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