User Experience Design (Fall Internship)

CommonBond is building the leading values-driven, customer-centric financial services company and is looking for people who want to help our company grow. Our mission starts by tackling the broken student lending market and changing the way people think about student loans. We accomplish this with lower interest rates for our borrowers, a state-of-the art technology platform, and high-touch customer service. Additionally, our 1-for-1 model is the first of its kind in financial services: for every degree fully funded on the CommonBond platform, we fund the education of a child in need for a full year through a partnership with Pencils of Promise. We are backed by great investors, have a killer team, and are growing rapidly!

CommonBond is seeking a User Experience Intern for the fall semester. In this position for academic credit, you will have the opportunity to shadow a nimble startup team practicing Agile/SCRUM product development processes, facilitate and lead user testing sessions, and complete his/her own “service design” project. You will also learn many aspects of User Experience alongside our Product Design Team, to translate business ideas into beautiful, usable applications. 

The UX Intern will:

  • Help source and and facilitate user testing
  • Learn consistent bug/UX monitoring through FullStory
  • Map borrower application touchpoints, transactional emails, nudge emails, and outbound touches
  • Evaluate the experience for borrowers and cosigners who are refinancing and identify opportunities for driving business value through improving the existing experience

What we're looking for:

  • Demonstrated interest in Product/UX/service design

  • Demonstrated interest in psychology, behavioral economics, and technology

  • Experience with data analysis and design

  • Comfortable leading interviews and testing sessions

  • A curious and motivated problem solver

  • Strong written and verbal communicaton

Minimum Requirements to Apply:

  • Actively pursuing a bachelors or masters degree in a relevant field

  • Must have the authorization to work in the US

  • Must be able to work on site at our offices in Manhattan

  • Available a minimum of 2 days during fall academic semesters 

The Details

Where: CommonBond Headquarters, SoHo, NYC

Length: Approximately 8 weeks

Deadline to apply: September 30th, 2017, 11:59pm

How to apply:

If you’re up for the challenge, we’d love to hear from you.  Please apply below by providing your resume and answering the following questions. 

 


Meet Some of CommonBond's Employees

David K.

CEO & Cofounder

David runs the CommonBond gamut, ensuring the team creates internal conditions and ideas that foster external success. He also helps launch new programs to build out the business.

Julia J.

Special Projects Director

Julia dips her hands in several buckets to help initiate, plan, and execute projects that don’t fall in a standard department’s wheelhouse. She specializes in people operations.


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