Requisition ID: [[17876]]

Hiring Manager: [[Javier Toloza]]

Buscamos un [[Field Service Technician]] que se integre al equipo en [[Bogota, Colombia]].

Job Summary

Provides second-tier technical support to internal and/or external customers either remotely or at the customer's desk regarding the installation, operation, move, configuration, customization, and usage of client hardware, software, network, and telecommunications systems.

Job Responsibilities

• Reports to the Site Manager; is supervised by Lead Technicians.
• Troubleshoot and identify hardware errors.
• Responds to any trouble calls from within the airport .
• Is trained in applications usage and can provide end user assistance. May also suggest when additional user training is required.
• In most cases is not expected to repair equipment on the spot unless some simple procedure clears the fault. Otherwise the technician will replace the inoperative equipment with a unit from the spares pool and will maintain appropriate records.
• Run tests after solution implementation.

• Possess a minimum of 2 years of experience in related field
• Experience with asset, spares and consumables management
• Possess troubleshooting skills, and the ability to identify hardware errors
• Trained in applications usage, provides assistance to end users
• Ability to works with L3 to install and test fixes
• Understands SLAs, severity levels, and industry best practices