Senior Specialist, Clinical Social Worker

Collective Health is transforming the way people experience healthcare. We are building a world-class team and an innovative technology platform for our members, employers, and partners. We believe that accuracy and efficiency are paramount to ensuring exceptional member and employer experiences. To accomplish this, we are reimagining the operational core of health insurance.

Collective Health is looking for a full time, experienced, and forward-looking telephonic social worker to guide and support members facing complex conditions driven by data, shaped by evidence-based best practices, and supported by world-class customer service. Our social workers are part of an interdisciplinary Member Advocate and Registered Nurse team located onsite at Collective Health’s office in San Francisco. The Clinical Social Worker Senior Specialist will ensure that our members’ care is optimally coordinated.

We are looking for an expert social worker who is adept at navigating people-to-care resources. The Clinical Social Worker Senior Specialist would be responsible for providing telephonic care management, including:

  • Leading outreach efforts to high-risk individuals through telephonic or electronic outreach
  • Completing telephonic social work assessments and care plans for patients enrolled in the program
  • Educating and empowering members using decision support through multiple modalities including telephone and email
  • Identifying and discussing current barriers related to member’s current condition, and provide interventions to address these barriers
  • Providing emotional support, assisting with benefits and behavioral health navigation
  • Furnishing education related to health benefit resources
  • Utilizing motivational interviewing to assist members to become self sufficient
  • Participating in clinical interdisciplinary rounds
  • Working collaboratively with Registered Nurses on co-managed cases
  • Work with member advocates and operations associates to assist with benefits and claims questions

You would be a fit for the Social worker position at Collective Health if:

  • You are an active CA MSW or LCSW
  • You have 2-3 years experience in case management; experience at a payer – is a plus
  • You are passionate, empathetic, and excited to help people
  • You are independent, tenacious, and capable of identifying and implementing best practices
  • You are capable of thinking creatively to implement care navigation solutions that challenge status quo
  • You are driven, able to carry a caseload and prioritize to complete daily tasks and outreach
  • You are tech savvy; able to talk, type, and navigate an electronic chart with ease
  • You’re okay with working in a telephonic social work role (no direct/face to face patient contact)
  • You are okay with a role that does not involve providing individual therapy  
  • You are a problem solver using best practices to achieve goals
  • You are comfortable with ambiguity and open to collaborating with people across different teams
  • You have experience at a health technology startup
  • Additional Case Management Certification is a plus
  • Discharge planning, complex care coordination, behavioral health, and/or home health experience preferred
  • Oncology, behavioral health, pediatrics, and/or maternity experience a plus
  • A strong moral compass and commitment to Collective Health’s core values of integrity, transparency and trust

Collective Health is a technology company working to create the healthcare experience we all deserve. Founded in 2013, our team of engineers, designers, product managers, and actuaries are redefining the $1 trillion market of employer-sponsored health benefits with data-driven and people-focused products. Our complete health benefits solution helps great companies like Activision Blizzard, Zendesk, and Palantir take care of their people by harnessing the power of design and technology. Based in San Francisco, CA, we’re backed by some of the best investors in Silicon Valley including Google Ventures, Founders Fund, NEA, and Redpoint Ventures. For more information, visit us at https://www.collectivehealth.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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