Technical Support Engineer - Multilingual Preferred

    • Austin, TX

About the Department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What You’ll do

Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

Examples of required skills, knowledge, and experience

  • Fundamental understanding how the Internet works (OSI Model) 
  • Experience troubleshooting DNS, SSL/TLS, HTTP, and network related issues
  • Fundamental understanding of what a proxy is, how it works, and configurations involved
  • You possess a web development, hosting and customer support background
  • Extensive experience with command line and command line tools including curl, dig, traceroute, openssl, git, tcpdump
  • Experience installing and configuring web servers like Apache, Nginx, and IIS
  • Hands-on experience with Linux/Mac/Windows Operating Systems
  • You have strong communication skills, both verbal and written
  • You are self-driven and capable of teaching yourself new technologies/systems/features with little guidance
  • You have experience writing scripts in Bash, Python, JavaScript, or other scripting language
  • 2-4 years experience working within a Technical/Customer Support team
  • Passionate about working in Support, helping customers, and being a team player

Requirements

  • Flexibility to work varying work schedules including; Pacific & Central time, holidays, weekends, more than 5 days in a row, overtime
  • Ability to work on-site

Bonus Points

  • You are familiar with Cloudflare and have a site actively using our platform
  • You have the ability to read and write in multiple languages
  • You are comfortable with popular CRM/CMS solutions

 


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